Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Schoonover

West Chester,OH

Summary

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently. Responsible and friendly and able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Overview

9
9
years of professional experience

Work History

ED Technician

Kings Mills Mercy Hospital
10.2024 - Current
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Quickly responded to codes and cardiac monitor alarms.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
  • Liaised between nurses, physicians, patients and visitors.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.

Patient Access Team Lead

Ensemble
04.2024 - 10.2024
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Resolved customer complaints using established follow-up procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Facilitated communication between patients and various departments and staff.

Emergency 911 Dispatcher

Hamilton County Communication Center
05.2022 - 10.2022
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system
  • Maintained and updated crucial and confidential information, phone numbers and addresses
  • Asked probing questions to get to root of caller's issues
  • Certified in CPR to provide First Point of Contact emergency assistance to callers

Guest Service Advocate

Target
09.2020 - 05.2022
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Worked quickly to make sure the guest received their order in a quick and friendly manner
  • Welcomed large volume of guests and improved overall guest relations skill
  • In charge of training new team members in giving a positive and genuine experience for the guests
  • Answered phones to respond to guest's inquiries and transfer calls to appropriate staff members
  • Welcomed guests to front desk and engaged in friendly conversations while conducting check-in process

Waiter

Two Cities Pizza
08.2019 - 02.2020
  • Applied safe food handling and optimal cleaning strategies to protect guests and maintain proper sanitation
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique guest preferences
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols

Shipping Associate

Long-Lok
08.2018 - 08.2019
  • Arranged, secured and labeled boxes with speed and accuracy
  • Provided technical assistance for shipping requirements, including proper handling and storage
  • Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork
  • Directed materials routing by preparing accurate shipping orders and bills of lading
  • Checked products and rejected damaged items from shipments
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required

Bookseller

Half Price Books
02.2016 - 07.2018
  • Greeted each guest and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Assisted in ringing up sales at registers and bagging merchandise
  • Helped guests by answering questions and locating merchandise
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current

Education

English - English Literature

University of Cincinnati Blue Ash College
Cincinnati, OH

English - English Literature

Ohio University
Athens, OH

High School Diploma -

William Mason High School
Mason, Ohio
05.2012

Skills

  • Resolution-oriented
  • Positive outlook
  • Personnel training and development
  • Employee training
  • Reliable and dependable
  • Team leadership
  • Flexible schedule
  • Cheerful and energetic
  • Excellent time management
  • MS Office proficient
  • Team assessment
  • Leadership

Timeline

ED Technician

Kings Mills Mercy Hospital
10.2024 - Current

Patient Access Team Lead

Ensemble
04.2024 - 10.2024

Emergency 911 Dispatcher

Hamilton County Communication Center
05.2022 - 10.2022

Guest Service Advocate

Target
09.2020 - 05.2022

Waiter

Two Cities Pizza
08.2019 - 02.2020

Shipping Associate

Long-Lok
08.2018 - 08.2019

Bookseller

Half Price Books
02.2016 - 07.2018

English - English Literature

University of Cincinnati Blue Ash College

English - English Literature

Ohio University

High School Diploma -

William Mason High School

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