Tara Eatmon
Wilson,NC
Summary
Customer Service Specialist with a proven track record in prioritizing and multitasking within fast-paced environments. Recognized for effectively managing escalated customer support issues, fostering teamwork, and achieving both personal and organizational objectives. Core competencies include exceptional communication, problem-solving, and rapid response during stressful situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ED Technician
Wake Med Hospital
Cary, NC
08.2024 - Current
- Performed daily duties such as restocking of supplies and equipment, cleaning, and patient flow activities.
- Assisted in the setup and operation of specialized medical equipment for ultrasound examinations.
- Monitored patient vital signs during procedures and reported any changes to the physician.
- Provided patient care under the direct supervision of a registered nurse or licensed physician.
- Maintained accurate records of all tests conducted on patients including report filing.
- Conducted basic laboratory testing such as urinalysis, venipuncture and hematology.
- Collaborated with other healthcare professionals to ensure quality patient care was provided.
- Prepared exam rooms by setting up equipment according to department protocols.
CNA
Higher Heights
Wilson, NC
05.2017 - Current
- Processed patient data with precision and efficiency, ensuring accurate documentation and record-keeping for effective care coordination
- Recorded patients' vital signs with meticulous attention to detail, providing valuable information to support timely and informed clinical decision-making
- Prepared meals according to specific dietary needs and preferences, catering to individual tastes and nutritional requirements to enhance patient satisfaction and well-being
- Performed personal hygiene tasks for patients with compassion and respect, promoting their comfort and dignity throughout their care experience
- Engaged in active communication with patients and their families, providing reassurance, support, and guidance to address concerns and promote a positive care experience
- Collaborated closely with interdisciplinary healthcare teams to ensure holistic and patient-centered care delivery, fostering a collaborative and cohesive care environment
- Demonstrated empathy, patience, and professionalism in all interactions, prioritizing the physical and emotional needs of patients to promote their overall health and happiness
CNA
Spring Harbor
Wilson, NC
05.2016 - 02.2017
- Recorded patients' vital signs with accuracy and attention to detail, ensuring timely and comprehensive health assessments
- Provided compassionate assistance with personal hygiene tasks, respecting patients' dignity and promoting their comfort and well-being
- Educated family members on proper patient care techniques, empowering them to support their loved one's recovery and overall health journey
- Demonstrated flexibility and commitment to patient care by working evenings and weekends, accommodating diverse scheduling needs to ensure continuous support and availability
- Prioritized patient satisfaction and comfort in all interactions, fostering trust and rapport with patients and their families
- Actively listened to patients' concerns and preferences, addressing their needs with empathy and responsiveness
- Collaborated effectively with the healthcare team to deliver comprehensive and personalized care, contributing to a positive and supportive care environment
Paraprofessional
Bailey's Respite Care
04.2015 - 05.2016
- Provided compassionate and respectful transportation assistance to patients, ensuring their comfort and safety during medical appointments
- Delivered personalized health care services under the guidance of RNs, focusing on meeting the individual needs and preferences of each patient
- Collaborated with dietary staff to ensure that meal preparations met patients' dietary requirements and preferences, fostering a positive dining experience
- Prioritized patient satisfaction and well-being by maintaining open communication and addressing concerns promptly and empathetically
- Cultivated trusting relationships with patients and their families through attentive care and responsive communication, enhancing the overall patient experience
- Demonstrated professionalism and empathy in all interactions, creating a supportive and comforting environment for patients
- Played a key role in promoting patient-centered care by consistently prioritizing the physical and emotional needs of patients, contributing to high levels of satisfaction and trust in the healthcare team
Education
Bachelor of Arts - Sociology
Fayetteville State University
Fayetteville, NC12-2025
Diploma - Dental Assistant I Program
NC Central University Ed2Go
Durham, NC12.2021
Certificate - Dental Radiology
The DA Genie, LLC
Knightdale, NCAssociate of Science -
NASH COMMUNITY COLLEGE
Rocky Mount, NC05-2019
Some College (No Degree) - MEDICAL OFFICE ADMINISTRATION
NASH COMMUNITY COLLEGE
Rocky Mount, NCSome College (No Degree) - PHARMACY TECHNICIAN
WILSON COMMUNITY COLLEGE
Wilson, NCDiploma - Certified Nursing Assistant I
Wilson Community College
Wilson, NC06.2012
Skills
- Medical Terminology
- Medical Records Management
- HIPAA Compliance
- Patient Relations
- Electronic Charting
- Quality Assurance
- Patient Advocacy
- Information Security
- Data Entry
- Complaint resolution
- Call Management
- Inbound and Outbound Calling
- Microsoft Office Suite
- Call Center Operations
- Proficient Task Coordination
- Customer Complaint Resolution
- Documentation accuracy
- EKG interpretation and monitoring
- Collecting medical samples
- Condition tracking
- CPR
- Educating patients
- Cardiac monitoring
- Customer Service
- Technical Proficiency
- Researching
- 12-lead EKG monitoring
- Mental health care
Certification
- Medical Office Administration
- Pharmacy Technician
Affiliations
- HONOR SOCIETY
- NATIONAL LEADERSHIP SOCIETY
Timeline
ED Technician
Wake Med Hospital
08.2024 - Current
CNA
Higher Heights
05.2017 - Current
CNA
Spring Harbor
05.2016 - 02.2017
Paraprofessional
Bailey's Respite Care
04.2015 - 05.2016
Bachelor of Arts - Sociology
Fayetteville State University
Diploma - Dental Assistant I Program
NC Central University Ed2Go
Certificate - Dental Radiology
The DA Genie, LLC
Associate of Science -
NASH COMMUNITY COLLEGE
Some College (No Degree) - MEDICAL OFFICE ADMINISTRATION
NASH COMMUNITY COLLEGE
Some College (No Degree) - PHARMACY TECHNICIAN
WILSON COMMUNITY COLLEGE
Diploma - Certified Nursing Assistant I
Wilson Community College
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