Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Cummins

Harrisonville,MO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Cleaning Crew Member

The Cleaning Authority
06.2023 - 11.2023
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.

Sales Associate

Furniture Deals
04.2021 - 05.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Processed payments and provided receipts to establish proof of transaction.

Front Desk Associate

Comfort Inn & Suites
11.2019 - 11.2020
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Answered guest questions and referred to local points of interest.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Maintained cleanliness and organization of front desk area.

Sales Associate

Hibbett Sports
11.2018 - 10.2019
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Tracked stock using company inventory management software.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Educated customers on promotions to enhance sales.

Education

High School Diploma -

Harrisonville High School
Harrisonville, MO
05.2019

Skills

  • Office administration
  • Multi-Line Phone Systems
  • Sales
  • Cash Handling
  • Cleaning
  • Customer Complaint Resolution
  • Flexible scheduling
  • Paperwork Processing
  • Account Updating

Timeline

Cleaning Crew Member

The Cleaning Authority
06.2023 - 11.2023

Sales Associate

Furniture Deals
04.2021 - 05.2023

Front Desk Associate

Comfort Inn & Suites
11.2019 - 11.2020

Sales Associate

Hibbett Sports
11.2018 - 10.2019

High School Diploma -

Harrisonville High School

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Samantha Cummins