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MARTINA RUIZ
Customer Service Specialist
Fort Worth,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Cleaning Crew Member
Self Employed
, Texas
01.2020 - Current
- Worked alongside other cleaners to complete jobs in corporate office buildings and homes.
- Handled equipment, chemicals, and materials properly and with caution.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Used time management and efficient cleaning methods to meet deadlines.
Front Desk
Path To Wellness Massage And Weight Loss Center
Fort Worth, TX
11.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Knowledgeable in software to schedule appointments and to collect payments.
- Assist patients with clinic and billing paperwork, which I scanned in after all was looked over and signed.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Curriculum Resource Teacher
Children's Lighthouse
01.2018 - 12.2021
- Helped teachers plan weekly lesson plans, ensuring curriculum is being implemented.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Worked with teachers individually on maintaining quality classroom environments.
- Implemented strategies to increase student and parent involvement and engagement.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supported student physical, mental, and social development using classroom activities involving curriculum.
Education
Associate of Arts - Liberal Arts And General Studies
Tarrant County College
Fort Worth, TX 08.2017 - 05.2020
High School Diploma -
R L Pascal High Scool
Fort Worth, TX 06.2016 - 06.2016
Skills
Office administration
Problem-solving skills
Verbal and written communication
Excellent attention to detail
Excellent Communication
Teamwork and Collaboration
Active Listening
Multitasking Abilities
Complaint resolution
Report preparation
Software
Canva
Microsoft
Procreate
Certification
CPR
Timeline
CPR
01-2023
First Aid
01-2023
Front Desk
Path To Wellness Massage And Weight Loss Center
11.2022 - 05.2023
Cleaning Crew Member
Self Employed
01.2020 - Current
Curriculum Resource Teacher
Children's Lighthouse
01.2018 - 12.2021
Associate of Arts - Liberal Arts And General Studies
Tarrant County College
08.2017 - 05.2020
High School Diploma -
R L Pascal High Scool
06.2016 - 06.2016