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MARTINA RUIZ
Customer Service Specialist
Fort Worth,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Cleaning Crew Member
Self Employed
, Texas
01.2020 - Current
- Worked alongside other cleaners to complete jobs in corporate office buildings and homes.
- Handled equipment, chemicals, and materials properly and with caution.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Used time management and efficient cleaning methods to meet deadlines.
Front Desk
Path To Wellness Massage And Weight Loss Center
Fort Worth, TX
11.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Knowledgeable in software to schedule appointments and to collect payments.
- Assist patients with clinic and billing paperwork, which I scanned in after all was looked over and signed.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Curriculum Resource Teacher
Children's Lighthouse
01.2018 - 12.2021
- Helped teachers plan weekly lesson plans, ensuring curriculum is being implemented.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Worked with teachers individually on maintaining quality classroom environments.
- Implemented strategies to increase student and parent involvement and engagement.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supported student physical, mental, and social development using classroom activities involving curriculum.
Education
Associate of Arts - Liberal Arts And General Studies
Tarrant County College
Fort Worth, TX 2017.08 - 2020.05
High School Diploma -
R L Pascal High Scool
Fort Worth, TX 2016.06 - 2016.06
Skills
Office administration
Software
Canva
Microsoft
Procreate
Certification
CPR
Timeline
CPR
01-2023
First Aid
01-2023
Front Desk
Path To Wellness Massage And Weight Loss Center
11.2022 - 05.2023
Cleaning Crew Member
Self Employed
01.2020 - Current
Curriculum Resource Teacher
Children's Lighthouse
01.2018 - 12.2021
Associate of Arts - Liberal Arts And General Studies
Tarrant County College
2017.08 - 2020.05
High School Diploma -
R L Pascal High Scool
2016.06 - 2016.06