Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER RENEE DAWSON

Westerville

Summary

Experienced and personable Customer Service Representative with a track record of providing exceptional service and unwavering support. Known for friendly and outgoing nature, consistently delivering top-notch customer experiences.

Overview

25
25
years of professional experience

Work History

Tax Expert

Intuit TurboTax
03.2023 - Current
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Oncology Patient Care Advocate

Accredo Specialty Pharmacy
08.2021 - 10.2023
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Resolved complex issues through active listening, empathetic support, and clear communication.

Customer Service Representative

Scent It
06.2000 - 06.2019
  • Fostered positive customer relationships, responding swiftly to inquiries and resolving issues related to orders.

Sales Associate

Bobb Chevrolet
06.2000 - 07.2008
  • Consistently exceeded sales targets through effective communication and negotiation skills.

Education

Business Economics

Franklin University
Columbus, OH

Skills

  • Exceptional Customer Support
  • Advanced Computer Skills
  • Analytical Problem Solving
  • Active Listening
  • Customer Retention Strategies
  • Efficient and Detail Oriented

Timeline

Tax Expert

Intuit TurboTax
03.2023 - Current

Oncology Patient Care Advocate

Accredo Specialty Pharmacy
08.2021 - 10.2023

Sales Associate

Bobb Chevrolet
06.2000 - 07.2008

Customer Service Representative

Scent It
06.2000 - 06.2019

Business Economics

Franklin University

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