JENNIFER RENEE DAWSON
Westerville
Summary
Experienced and personable Customer Service Representative with a track record of providing exceptional service and unwavering support. Known for friendly and outgoing nature, consistently delivering top-notch customer experiences.
Overview
25
25
years of professional experience
Work History
Tax Expert
Intuit TurboTax
Remote
03.2023 - Current
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Oncology Patient Care Advocate
Accredo Specialty Pharmacy
Remote
08.2021 - 10.2023
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Resolved complex issues through active listening, empathetic support, and clear communication.
Customer Service Representative
Scent It
Hilliard, Ohio
06.2000 - 06.2019
- Fostered positive customer relationships, responding swiftly to inquiries and resolving issues related to orders.
Sales Associate
Bobb Chevrolet
Columbus, OH
06.2000 - 07.2008
- Consistently exceeded sales targets through effective communication and negotiation skills.
Education
Business Economics
Franklin University
Columbus, OHSkills
- Exceptional Customer Support
- Advanced Computer Skills
- Analytical Problem Solving
- Active Listening
- Customer Retention Strategies
- Efficient and Detail Oriented
Timeline
Tax Expert
Intuit TurboTax
03.2023 - Current
Oncology Patient Care Advocate
Accredo Specialty Pharmacy
08.2021 - 10.2023
Sales Associate
Bobb Chevrolet
06.2000 - 07.2008
Customer Service Representative
Scent It
06.2000 - 06.2019
Business Economics
Franklin University