Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Cristina Garcia

Raymondville

Summary

I am a military wife and moved around quite a bit. Most of the past 12 years was spent in Montana. My husband is now a retired veteran. Graduated college with an associates of science and now still continuing my education for my bachelors.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

26
26
years of professional experience

Work History

Tax Expert

Alorica-Intuit
01.2025 - 02.2025
  • Maintained thorough and current understanding of applicable tax laws.
  • Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
  • Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
  • Reviewed financial statements for accuracy and integrity.
  • Conducted ongoing professional development activities to stay current with changing industry trends, legislation, rules, regulations affecting taxation practices.
  • Managed tax submissions and made sure all information complied with regulations.
  • Provided clear explanations of complex tax concepts to clients, ensuring they fully understood their responsibilities and obligations.
  • Prepared accurate and timely federal, state, and local income tax returns for individuals, businesses, and non-profit organizations.
  • Conducted comprehensive research on complex tax regulations, staying up-to-date on the latest changes and updates.

Bank Teller

U.S. Bank
08.2017 - 11.2019
  • Teller, customer service representative, maintaining monetary bank balances
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.

Dental Receptionist

River's Edge Dental Clinic
08.2015 - 09.2016
  • Checked in patients, downloaded x-rays to patients files, called patients for appointments, called insurance companies for information
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.

Sales Associate, Women's Shoes, woman's and men's clothing merchandiser

North 40 Outfitters
10.2014 - 08.2015
  • I worked at North 40 as a merchandiser for woman's and men's shoes and clothing
  • I was also able to be a sales consultant on the floor and dealt with customers on a daily basis
  • I also was able to order merchandise for customers
  • Monitored sales performance of various brands within the store; making adjustments as necessary to push underperforming products.
  • Improved overall store aesthetics by regularly rotating displays based on seasonal trends and customer preferences.
  • Increased sales by developing and implementing effective merchandising strategies for clothing products.
  • Spearheaded in-store events to drive foot traffic and increase awareness of new products.
  • Streamlined processes for regular inventory assessments, leading to more accurate forecasting capabilities.
  • Implemented innovative techniques such as color blocking and thematic displays to engage customers'' interest in featured clothing items continuously driving sales up.
  • Boosted customer satisfaction by creating visually appealing and well-organized displays.
  • Optimized floor layouts for better customer flow, enhancing the shopping experience and encouraging additional purchases.
  • Analyzed sales data to identify trends and adjust merchandising plans accordingly.

Sales Consultant/Customer Service

Dillard's, Inc.
01.1999 - 03.2011
  • I worked for Dillard's for over 11 years as a sales consultant and associate
  • I dealt with being a cashier and was able to deal with money
  • I also merchandised all the stock that came in
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.

Education

Associate of Applied Science - Dental Hygiene

Great Falls College Montana State University
Great Falls, MT
01.2016

Skills

  • Customer service
  • Dental Receptionist
  • Eaglesoft
  • Dentrix
  • Chairside Assisting
  • Insurance Verification
  • Medical Imaging
  • Tax advisory services
  • Indirect taxation
  • Tax process improvement
  • Documentation skills
  • File management
  • Microsoft, Excel proficiency
  • Information processing
  • Interpersonal strengths
  • Regulatory compliance
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Customer satisfaction measurement
  • Call center operations
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Microsoft PowerPoint
  • Data collection
  • Customer relationship management (CRM)
  • De-escalation techniques
  • Clerical support

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US

Timeline

Tax Expert

Alorica-Intuit
01.2025 - 02.2025

Bank Teller

U.S. Bank
08.2017 - 11.2019

Dental Receptionist

River's Edge Dental Clinic
08.2015 - 09.2016

Sales Associate, Women's Shoes, woman's and men's clothing merchandiser

North 40 Outfitters
10.2014 - 08.2015

Sales Consultant/Customer Service

Dillard's, Inc.
01.1999 - 03.2011

Associate of Applied Science - Dental Hygiene

Great Falls College Montana State University

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Cristina Garcia