Aaron Kincaid
Croswell,MI
Summary
Highly motivated and enthusiastic nuisance wildlife professional with a passion for the business. Passion driven to not only improve myself, but improve and grow the business I love, by managing a continuously growing team/district by offering/providing quality service.
Overview
12
12
years of professional experience
Work History
Service Manager
Critter Control
Detroit, MI
03.2021 - Current
- Met with service technicians/customers to discuss service needs and offer effective and practical solutions when customer concerns occurred.
- Monitored and maintained team productivity and quality of service by establishing and maintaining clear standards.
- Monitored and managed team performance via direct scheduling, routing, and reporting.
- Monitored and managed team performance, and provided detailed job training to improve performance.
- Trained less-skilled/new service technicians on standards, efficiency and conflict resolution.
- Guided techs on proper trapping and exclusion techniques, along with insight on animal behaviors to improve overall performance.
- Maintained effective customer service by responding to service requests quickly via phone, electronic, and in-person communication.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Enhanced customer satisfaction by promoting optimal customer communication.
Service Technician/Nuisance Wildlife Specialist
Critter Control
Detroit, MI
11.2018 - 03.2021
- Responded to leads (new service requests) and customer concerns from current/previous customers.
- Inspected customer properties to determine nuisance animal species after receiving customer reports of sightings, sounds, or visible damage.
- Offered practical solutions (trapping, eviction, exclusion, clean-up/sanitization) by proposing comprehensive services bases upon customer's needs.
- Sold/serviced proposed services once agreed upon by customers.
- Inspected and monitored traps and animal entry points daily per service agreements.
- Followed all laws regarding control of nuisance wildlife, while providing comprehensive customer solutions.
- Performed repairs/exclusions on customer homes, business, and properties to prevent future nuisance occurrences.
- Dealt with customer conflict resolution while in field and via phone when miscommunication or misunderstanding of service expectations occurred.
Pest Control Technician/Bed Bug Specialist
Orkin
Chesterfield/Metro-Detroit, MI
01.2014 - 11.2018
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Applied chemical solutions on building surfaces to eliminate pests.
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
- Inspected commercial and residential buildings and structures for pest issues.
- Adhered to most stringent safety procedures when applying chemicals.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Removed debris such as webs and nests from property to support comprehensive pest control strategies.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Drove to customer residences and places of business to inspect for pests.
- Inspected equipment for proper functionality to effectively facilitate application.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
Pet Training Instructor
Petsmart
Port Huron, MI
08.2012 - 12.2013
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Maintained clean training arena for group classes.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
- Directly responsible for engaging store patrons with ill-mannered dogs or puppies for purpose of class enrollment/purchase.
Sales Associate/Stock Handler
Petsmart
Port Huron, MI & Chattanooga, TN
03.2010 - 08.2012
- Helped customers locate products and answered all product related questions.
- Directly cared for animals designated for customer sales by feeding, watering, and maintaining habitats.
- Answered customer questions regarding proper animal care and husbandry.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Offloaded trucks when new stock deliveries arrived with he use of fork-lifts and pallet jacks.
- Maintained cleanliness and organization of stock room to allow efficient/accurate inventory measures.
- Moved large quantities of products from stock room to sales floor prior to store opening.
Education
No Degree - Biology
Southern Adventist University
Collegedale, TN2009
No Degree - General Studies
St. Clair County Community College
Port Huron, MI2006
Skills
- Customer Service
- Quality Control
- Workplace Safety
- Shift Scheduling
- Office Administration
- Policy and Procedure Enforcement
- Conflict Resolution
- Honest and Trustworthy
Timeline
Service Manager
Critter Control
03.2021 - Current
Service Technician/Nuisance Wildlife Specialist
Critter Control
11.2018 - 03.2021
Pest Control Technician/Bed Bug Specialist
Orkin
01.2014 - 11.2018
Pet Training Instructor
Petsmart
08.2012 - 12.2013
Sales Associate/Stock Handler
Petsmart
03.2010 - 08.2012
No Degree - Biology
Southern Adventist University
No Degree - General Studies
St. Clair County Community College