Payton Popick, MBA

Practice manager at the Carrollton Urgent Care, Primary Care, and the Carroll County WIC program

• Manages department operations and personnel
• Implemented Point of Service scheduling in the Urgent Cares: Increasing referrals & scheduling new patients to our primary care offices
• Increased financial performance by increasing co-pay collections from 38% to 76%
• Employee scheduling and payroll of 21 employees
• Utilizes data to analyze performance and identify areas for improvement
• Addresses and resolves departmental issues to ensure adherence to established policies and procedures
• Organized workflow systems to maximize efficiency and productivity in the practices
• Assists staff in achieving goals and objectives via training and appropriate resources
• Ensures compliance with Joint Commission Compliance and requirements
• Monitors patient satisfaction to ensure positive patient outcomes
• Monitors budgets

• Manage front desk procedures
• Ensure security safety measures
• Implemented an automated phone attendant
• Oversee receptionist responsibilities
• Issued work schedules, duty assignments and deadlines for the department
• Coordinated with other supervisors, combining group efforts to achieve goals

• Manage private and pending Medicaid admissions
• Identify high risk accounts
• Manage RFMS Accounts
• Credentialing and recredentialing insurance contracts

• Understanding census Medicare, Managed care, Medicaid. As well as rehabilitation, long- term, hospice, and respite stays
• Proficient in Admit + and insurance portals
• Admission financial paperwork
• Referrals
• Cash Management, support of financial analysis
• Development of a strategic plan

• Manage AP emails to ensure invoices are receive
• Enter AP invoices, and manage office material inventory so that employees have tools required for their job
• Train new hires on AP processes