Laurencia Devaux
Brooklyn,New York
Summary
Driven compassionate healthcare professional with over 28 years experience in a fast paced practice. Decisive team leader with extensive knowledge of work flow operations for large volume practices. Efficient in everyday management operations. Experienced negotiator. Proactive and effective leader who has no issues to pull my sleeves up and assist staff as needed. Handle payroll administration and patient relations for a 21-physician practice. Liaison between practices internally and externally to foster relationships and partnerships for support as needed.
Overview
28
28
years of professional experience
Work History
Practice Manager
New York Eye And Ear Infirmary Of Mount Sinai
10.2017 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Order medication for in-office procedures.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Developed policies and procedures for effective practice management.
- Addressed and remedied all patient or team member issues.
- Supervised team of 30 office personnel.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Conduct monthly staff meetings.
- Physician task force bi weekly meetings.
- Deposits.
- Staff schedules and personal time requests.
Site Manager
ColumbiaDoctors Ophthalmology
01.2000 - 07.2017
- Attended leadership seminars and led team-building workshops to increase unity and productivity
- Worked closely with physicians to design and implement an efficient and effective work flow to increase revenue and provide better patient centered care
- Assessed requests for practice changes to consider their effects on budget, quality of patient care and practice efficiency
- Increased collections by 25% in nine months by having front and back end staff collect patient payments, reviewed all billing sheets for accurate documentation, including referrals and authorizations, approver of all bank deposits
- Closely monitor all physician templates and schedules to maximize daily sessions
- Requested access for all applications utilized by the department for all incoming Physicians and staff
- Implemented a process to decrease wait time by adding arrival and rack times on every chart
- Assisted with EMR introduction and training within the department
- Direct liaison between hospital administration and building management
- Responsible for all day to day operations including; front and back end, by daily end of day reconciliation of all collections
- Direct supervision of medical record staff
- Approved all invoices for clinical floor
- Daily supervision of all assigned staff including: administrative, technical and photography staff on site
- Approve all paid time off requests, ensuring adequate coverage of clinical practice
- Carefully interviewed and trained qualified staff
- Ensure all physicians are compliant with all University policies and procedures, including medical and billing compliance
- Liaison between vendors and finance to ensure all orders are accurate and delivered in a timely manner, including equipment upgrade
- Assist staff with hospital Fire Safety Regulations
- Trained staff on new PAM (Payment Access Module) application in IDX
- Ordered and distributed all administrative supplies, including lab coats
- Conducted performance reviews for all staff and crew members
- Conducted regular staff meetings and in-services to update and implement all new protocols and procedures.
Medical Secretary/Biller
Dr. Francis A. L'Esperance, MD.PC
08.1996 - 01.2000
- Meet and greet all patients upon arrival
- Update all personal and demographic information as needed in Probity system
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Prepare charts for daily sessions, schedule and reschedule sessions as requested
- Bank deposits daily.
Education
Bachelor of Science - Business Administration And Management
Brooklyn College of The City University of New York
Brooklyn, NY12.2024
Associates degree in Applied Science -
Medgar Evers College
Brooklyn, New York06.2011
Skills
- Staffing Management ability
- Ability to lead and train others
- Ability to multi-task, detail oriented and organized
- Exceptional communication skills
- Allscripts/CROWN EMR at Columbia Presbyterian
- IDX/GE, Master scheduling and OR manager
- Certified HIPPA and billing compliance
- EPIC/ MD Office/SRS
- One Medical Passport
- Schedule Management
- Workflow Management
- Staff Management
Timeline
Practice Manager
New York Eye And Ear Infirmary Of Mount Sinai
10.2017 - Current
Site Manager
ColumbiaDoctors Ophthalmology
01.2000 - 07.2017
Medical Secretary/Biller
Dr. Francis A. L'Esperance, MD.PC
08.1996 - 01.2000
Bachelor of Science - Business Administration And Management
Brooklyn College of The City University of New York
Associates degree in Applied Science -
Medgar Evers College