Joshua Bresnock
US Army
Glade Spring,VA
Summary
Driven Oral Surgery Assistant skilled in building great relationships with office staff, doctors and patients through active listening, issue resolution and decision-making talents. Offering strong background in patient education. Compassionate professional known for delivering kind and respectful patient care.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Electromagnetic Spectrum Manager
US Army
Fort Hood, TX
09.2019 - 03.2022
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
- Increased monthly staff retention rate after implementing new training programs.
- Conducted research, design and testing of radio frequency hardware, circuit design and sub-system integration for designated products or customer applications.
- Guided program staff, junior engineers and technicians in navigating complex technical questions arising in course of regular operations.
- Assessed problem severity to determine corrective action, recommending resolutions to technical problems through fault isolation techniques.
Practice Manager
US Army
Grafenwoehr, Germany
07.2016 - 07.2019
- Trained interns and newly hired team members on office procedures and computer system.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Communicated closely with patients, ensuring medical information was kept private.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Addressed and remedied all patient or team member issues.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assisted with regulatory issues such as compliance.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Provided supervision and management to team of support personnel.
- Created and implemented organizational policies and procedures.
Operations Manager
US Army
Fort Bragg, NC
03.2013 - 06.2016
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Investigated and resolved departmental non-conformances.
- Helped build and review master service agreements for work eligibility.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Dental Assistant
US Army
Korea
03.2012 - 03.2013
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Oral Surgery Assistant
US Army
Fort Meade, MD
10.2009 - 03.2012
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Greeted patients upon arrival to office and helped prepare for surgeries.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Calmed nervous patients by speaking softly, answering questions and providing compassionate care.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, [Type], casts and impressions.
Education
High School Diploma -
Northwood High School
Saltville, VA 08.2005 - 05.2009
Skills
Sedation supervision
Room set up and preparation
Front desk assistance
Patient preparation and assistance
Effective communication
Oral surgery knowledge
X-rays
Patient intake procedures
Dental office administration
Dental staff assistance
Timeline
Electromagnetic Spectrum Manager
US Army
09.2019 - 03.2022
Practice Manager
US Army
07.2016 - 07.2019
Operations Manager
US Army
03.2013 - 06.2016
Dental Assistant
US Army
03.2012 - 03.2013
Oral Surgery Assistant
US Army
10.2009 - 03.2012
High School Diploma -
Northwood High School
08.2005 - 05.2009