Shawn Davis
Indianapolis,IN
Summary
Experienced office manager and oral surgery assistant with a background in scheduling, billing, QuickBooks, and patient care. Known for attention to detail, clear communication, and support for both administrative and clinical workflows.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Office Manager
Grey Plumbing Inc
Indianapolis, Indiana
05.2022 - 09.2026
- Managed invoicing and accounts receivable, maintaining accurate financial records and timely transactions.
- Scheduled plumbing appointments and routed technician dispatch.
- Resolved customer inquiries through calls and emails, ensuring swift service and satisfaction.
- Tracked client payments and communicated promptly with clients regarding overdue accounts.
- Supported daily office operations for Grey Plumbing Inc. service team.
- Updated QuickBooks entries and tracked office expenses.
- Maintained job files, permits, 811 requests, and service documentation.
- Ordered office and plumbing supplies for field crews.
- Provided support through effective communication with plumbers, customers, and vendors for project coordination.
- Kept filing system organized for records, correspondence, and documents.
Oral Surgery Assistant
IOMSA
Fishers, Indiana
06.2002 - 03.2022
- Assisted an oral surgeon during extractions, implants, and other maxillofacial procedures.
- Monitored the patient's condition during surgery by observing vital signs and alerting the surgeon of any changes or problems.
- Sterilized surgical instruments and maintained aseptic operative standards for oral surgery care.
- Set up treatment rooms with surgical trays, suction, and required supplies.
- Gave patients detailed education before surgery to explain side effects and what medications could be used to treat pain.
- Instructed patients on proper home care techniques following oral surgery.
- Took impressions of teeth for fabrication of prostheses such as crowns or dentures.
- Collected specimens from biopsies or other tissue samples sent off for laboratory testing.
- Recorded patient charts and updated clinical notes in IOMSA office systems.
- Coordinated scheduling of appointments between patients and surgeons.
- Exposed diagnostic dental x-rays to analyze the teeth condition.
- Created and maintained a clean, sterile, and welcoming environment for patients in the surgical area.
- Managed inventory of surgical supplies and restocked operatories for daily clinic flow.
- Provided guidance to new staff members regarding job duties and responsibilities within the office setting.
Education
Some College (No Degree) - Nursing
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Oral surgery assistance
- Dental radiography
- Dental implant support
- Bone grafting assistance
- Sedation supervision
- TMJ disorder treatment
- Suture removal
- Dental impressions
- Phlebotomy
- QuickBooks accounting
- Billing
- Office administration and customer service
- Scheduling
- Appointment scheduling
- Front desk support
- Staff management
- Workflow planning
- Attention to detail
Certification
- Anesthesia Assisting Certification
- Phlebotomy Technician
- Dental Radiology
Timeline
Office Manager
Grey Plumbing Inc
05.2022 - 09.2026
Oral Surgery Assistant
IOMSA
06.2002 - 03.2022
Some College (No Degree) - Nursing
Ivy Tech Community College of Indiana