Kiesha Perkins
Massillon,OH
Summary
Compassionate professional , known for high productivity and efficient task completion. Possess specialized skills in active listening and understanding Excel at empathy, communication, and problem-solving to foster positive outcomes in challenging situations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
McClennen Transport Services
Canton, Ohio
07.2019 - 12.2023
- Reviewed files and records to obtain information and respond to requests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
Telemarketer
Dial America
Middleburg Heights, Ohio
02.2014 - 03.2019
- Achieved established sales targets by generating new customer accounts.
- Resolved customer complaints promptly and professionally while documenting details in CRM system.
- Maintained up-to-date knowledge of company products and services.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Dental Assistant
Navarre Family Dentistry
Canal Fulton, OH
10.2011 - 01.2014
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Gave patients desensitizing agents to prepare for anesthetic administration.
Education
Ohio Certified PRS - PRS Specialist
OHMHAS
On-Line12-2024
Dental Assistant - Dental Assisting
Medina County Career Center
Medina, OH01-1997
GED -
Medina County Career
Medina, OH05-1995
Some College (No Degree) - Health Information Management
Independence University
San Antonio, TXSkills
- Bookkeeping
- Staff hiring
- Billing
- Vendor engagement
- Staff management
- Compliance monitoring
- Performance-driven
- Skilled negotiator
- Effective prospecting
- Script use
- Scripted calls
- Business development
- Mentoring and coaching
- Prospect relationship building
- Outbound and inbound calls
- Instrument preparation
- Procedure support
- Treatment room breakdown
- Disinfecting rooms and equipment
- Treatment room setup
- Prosthodontic treatment support
- Oral surgery assistance
- Infection control proficiency
Certification
- Certified Peer Recovery Supporter
Timeline
Office Manager
McClennen Transport Services
07.2019 - 12.2023
Telemarketer
Dial America
02.2014 - 03.2019
Dental Assistant
Navarre Family Dentistry
10.2011 - 01.2014
Ohio Certified PRS - PRS Specialist
OHMHAS
Dental Assistant - Dental Assisting
Medina County Career Center
GED -
Medina County Career
Some College (No Degree) - Health Information Management
Independence University
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