Cindy King
Taylorsville,MS
Summary
Detail-oriented office manager with over 20 years of experience in administrative functions. I have been self-employed for the most part of my adult life which has required me to be skilled in organizational management, vendor negotiations, and financial oversight, contributing to improved productivity and compliance. Proven track record in streamlining processes and enhancing workflow. Expertise in scheduling, administrative support, and financial reporting, ensuring operational efficiency and high customer satisfaction.
Overview
44
44
years of professional experience
Work History
Office Manager
Hamilton Trucking
Bay Springs MS
01.2019 - Current
- Managed office operations, ensuring efficient workflow and communication across departments.
- Developed and implemented administrative processes to enhance productivity and organization.
- Coordinated schedules, meetings, and travel arrangements for executives and staff members.
- Oversaw inventory management, maintaining accurate records and optimizing supply levels.
- Oversaw daily operations of business office, ensuring adherence to company policies and procedures.
- Streamlined invoicing processes, improving accuracy and reducing processing time.
- Managed vendor relationships, negotiating contracts to optimize service delivery.
- Analyzed financial reports to identify trends and inform strategic decision-making for management.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
- Negotiated contracts with vendors, securing cost-effective services and supplies for office.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity.
- Improved client satisfaction by developing customer feedback system and addressing concerns promptly and effectively.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
Office Manager
Hilton King, Inc., King's Furniture, Purple Door Boutique
Stringer, MS
12.1990 - 12.2019
- Trained new employees on office procedures and systems to ensure smooth onboarding.
- Fostered a positive work environment by resolving employee issues and facilitating team-building activities.
- Streamlined reporting processes, improving accuracy and reducing turnaround time for documentation.
- Established vendor relationships, negotiating contracts to secure favorable terms for office supplies and services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed weekly payroll and settlement checks for 5-15 employees/owner-operators.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed office operations, ensuring efficient workflow and communication across departments.
- Developed and implemented administrative processes to enhance productivity and organization.
- Oversaw inventory management, maintaining accurate records and optimizing supply levels.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Medical Records Clerk
Jasper County Health Department
Bay Springs MS
07.1988 - 12.1994
- Organized and maintained electronic medical records for efficient retrieval and compliance with regulations.
- Processed patient information and updated records accurately to ensure data integrity.
- Collaborated with healthcare professionals to streamline document requests and improve workflow efficiency.
- Implemented quality control measures to enhance accuracy of patient record documentation.
- Trained new staff on medical record management systems, fostering a culture of compliance and accuracy.
- Developed standard operating procedures for record handling, ensuring adherence to privacy regulations.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Supported billing department by verifying patient information, reducing errors in invoicing.
- Identified and rectified discrepancies in patient records, maintaining high levels of accuracy.
- Organized storage of physical records, optimizing space utilization and accessibility.
- Coordinated with IT department to resolve technical issues in electronic record systems, reducing downtime.
- Assisted in transition to new electronic health record system, minimizing disruptions in access.
- Improved patient satisfaction by quickly addressing requests for medical information.
- Trained new clerks on proper record handling and documentation procedures to maintain quality standards.
- Maintained accuracy in electronic health records, ensuring compliance with healthcare regulations.
- Collaborated with healthcare providers to update patient information, improving quality of care.
- Updated patient records with new information to keep data current and accurate.
- Input data into computer programs and filing systems.
- Tracked and monitored requests for medical records release.
- Verified accuracy of patient information in medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed exact procedures for handling transfers and other releases of medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Processed and tracked requests for medical records from external organizations.
- Scanned and uploaded medical records into electronic medical records system.
- Sorted and distributed incoming and outgoing medical records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Assisted in training new staff on medical record processing and filing procedures.
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Managed scheduling and appointment systems to optimize executive availability and resource allocation.
- Developed training materials for onboarding new staff, fostering knowledge retention and skill development.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Recorded expenses and maintained accounting records.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Secretary Sales Department
THERMO-KOOL
Laurel MS
01.1982 - 06.1988
- Managed office communications, ensuring timely responses to inquiries and requests.
- Organized and maintained filing systems for efficient document retrieval.
- Coordinated meeting schedules, optimizing time management for executives.
- Trained new staff on office procedures, fostering a collaborative work environment.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
High School Diploma -
Stringer Attendance Center
Stringer MS08.1980
Skills
- Office management
- Bookkeeping
- Clerical support
- Financial accounting
- My entire career has been in bookkeeping and office management I am very familiar with the everyday tasks of managing an office and bookkeeping which includes accounts payable, accounts receivable, invoicing, bank reconciliation, profit and loss reports, balance sheets, answering phone calls and emails I am proficient in Quickbooks Pro software
Timeline
Office Manager
Hamilton Trucking
01.2019 - Current
Office Manager
Hilton King, Inc., King's Furniture, Purple Door Boutique
12.1990 - 12.2019
Medical Records Clerk
Jasper County Health Department
07.1988 - 12.1994
Secretary Sales Department
THERMO-KOOL
01.1982 - 06.1988
High School Diploma -
Stringer Attendance Center