Racquel Martin
Shreveport,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Im also a Persuasive Broker with over five years of experience in soliciting potential clients to buy, sell and rent properties. Exceptional communication and negotiation skills to manage competing deadlines. Proficient in advising clients on prices, mortgages and market conditions. Committed to balancing demands of buyer with those of seller.
Overview
17
17
years of professional experience
Work History
Business Loan Broker
Forevermore Business Funding LLC
2018.02 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Managed day-to-day business operations.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
Travel Agent
Inteletravel
2017.01 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Followed up with customers to increase customer service with travel plans.
Mail Carrier
United State Postal Service
2013.01 - 2017.02
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Delivered services to customer locations within specific timeframes.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Flight Attendant
ExpressJet Airlines
2007.05 - 2012.11
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Resolved problems, improved operations and provided exceptional service.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Education
No Degree - Medical Assisting
Meadow College of Business
Columbus, GA03.1998
High School Diploma -
Dermott High School
Dermott, AR05.1989
Skills
- First Aid/CPR
- Teamwork and Collaboration
- Building Customer Trust and Loyalty
- Microsoft Office Suite
- Verbal and Written Communication
- Customer Service
- Time Management
- Team Leadership
- New Hire Coaching
- Compliance requirements
- Workplace training
- Business relationship building
- Computer Skills
- CRM Software
- Relationship Building
- Staff Management
- Schedule Management
- Business Growth
Timeline
Business Loan Broker
Forevermore Business Funding LLC
2018.02 - Current
Travel Agent
Inteletravel
2017.01 - Current
Mail Carrier
United State Postal Service
2013.01 - 2017.02
Flight Attendant
ExpressJet Airlines
2007.05 - 2012.11
No Degree - Medical Assisting
Meadow College of Business
High School Diploma -
Dermott High School
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