Racquel Martin
Business Loan Broker , Flight Attendant , Customer Rep
Summary
- Reliable employee seeking Customer Service position. Offering excellent communication and good judgment.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Business Loan Broker
Forevermore Business Funding LLC
Shreveport, Texas
02.2018 - Current
- Exhibited good attendance, work habits and willingness to learn job functions.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Exceeded goals through effective task prioritization and great work ethic.
Carrier
United State Postal Service
Houston, TX
01.2015 - 02.2018
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
Flight Attendant
ExpressJet Airlines
Houston, TX
05.2007 - 11.2013
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Education
High School Diploma -
Dermott High School
Dermott, AR 05.1986 - 05.1989
No Degree - Medical Assistance
Meadows College
Columbus, GASkills
- Work Order Following
- Standards Compliance
- Decision Making
- Team Collaboration
- Willing to Learn
- Relationship Building
- Sales expertise
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Dependable and Responsible
- Business Processes
- Loan application expertise
- Loan and grant knowledge
- Understanding of client business requirements
- Business communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Loan Broker
Forevermore Business Funding LLC
02.2018 - Current
Carrier
United State Postal Service
01.2015 - 02.2018
Flight Attendant
ExpressJet Airlines
05.2007 - 11.2013
High School Diploma -
Dermott High School
05.1986 - 05.1989
No Degree - Medical Assistance
Meadows College
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