Sheila Alvarez
Newark,NJ
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
9
9
years of professional experience
Work History
Coordinated Entry Specialist
NJ211- Telesearch Staffing
08.2020 - Current
- Checked for accuracy by verifying data and records.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Janitor
Guardian Service Industries, Inc.
10.2019 - 01.2020
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Customer Service Specialist
Best Buy
06.2017 - 01.2019
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Paralegal
Omrani & Taub, P.C.
01.2015 - 11.2016
- Researched statutes, decisions, legal articles, and codes.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Assisted attorneys with reviewing and organizing witness reports.
Account Manager
Cabanillas & Associate
06.2016 - 09.2016
- Recorded accurate and efficient records in customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Associate of Applied Science - Public Policy Analysis
CUNY Hostos Community College
The Bronx, NYAssociate of Applied Science - Legal Studies
Berkeley College
New York, NY06.2016
Skills
- Invoice Processing
- Record preparation
- Data Processing
Languages
Spanish
Native or Bilingual
Timeline
Coordinated Entry Specialist
NJ211- Telesearch Staffing
08.2020 - Current
Janitor
Guardian Service Industries, Inc.
10.2019 - 01.2020
Customer Service Specialist
Best Buy
06.2017 - 01.2019
Account Manager
Cabanillas & Associate
06.2016 - 09.2016
Paralegal
Omrani & Taub, P.C.
01.2015 - 11.2016
Associate of Applied Science - Public Policy Analysis
CUNY Hostos Community College
Associate of Applied Science - Legal Studies
Berkeley College
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