Julie McNeeley
Gilbert,AZ
Summary
Highly experienced customer services and small business sales professional known for exemplary communication skills and building rapport . Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
12
12
years of professional experience
Work History
Website Security and Sales Associate
GoDaddy.com LLC
Gilbert, AZ
01.2014 - 01.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Seasonal Worker
Avis Budget Group
Phoenix, AZ
01.2012 - 03.2012
- Helped customers with reservations to check in with their car and provide an upgrade if possible.
- Added extra features to car such as insurance policies.
- Provided knowledge of cars available and excellent customer service.
Operations Manager
2b Wireless
Tempe, AZ
05.2008 - 11.2011
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Arts - Criminal Justice
Maricopa Community Colleges - Mesa Community College
Mesa, AZ06.2006
High School Diploma -
Pendleton High School
Pendleton, OR05.2002
Skills
- Self-Checkout Assistance
- Product Recommendations
- Policy and Procedure Adherence
- Customer Needs Assessment
- Time Management
- Sales Generation
- Upselling Techniques
- Verbal and Written Communication
- Sales Goal Attainment
- Recognition of Security Risks
- Commission Sales
Passionate outside the box thinker.
My passions include music, writing, and fitness. I have the strong need to help people, which is what makes me great at what I do. I'm an outside the box thinker and have been able to provide a different perspective in solving obstacles which I have been recognized for in the past. This strength also helps me to communicate well when explaining anything a customer may not quite understand, as everyone learns differently.
Timeline
Website Security and Sales Associate
GoDaddy.com LLC
01.2014 - 01.2022
Seasonal Worker
Avis Budget Group
01.2012 - 03.2012
Operations Manager
2b Wireless
05.2008 - 11.2011
Associate of Arts - Criminal Justice
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Pendleton High School
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