Summary
Overview
Work History
Education
Skills
References
Timeline
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Sarah Kakert

Summary

Mission-driven professional offering 7 years of experience in customer service. People-oriented, safety-minded, and highly skilled at working under pressure. Seeking to gain employment in the airline industry with a full-time flight attendant position. Aspiring to further utilize my interpersonal skills and passion for providing for others by creating an excellent experience for travelers.

Overview

8
8
years of professional experience

Work History

Trainer

Whitey's Ice Cream
04.2016 - 02.2020
  • Collaborated with team members to improve overall customer experience.
  • Utilized multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Promoted a positive workplace through effective communication with colleagues.
  • Obtained in-depth knowledge of the company to answer questions and provide information to inquiring customers.

Shift Supervisor

Starbucks
02.2020 - Current
  • Instructs team to adhere to company expectations and standards.
  • Provide exceptional service while maintaining a clean, welcoming environment.
  • Implement operations for increased efficiency by optimizing staff scheduling and task delegation to help improve store metrics.
  • Awarded 'Partner of the Quarter' award by colleagues and managers.
  • Increase customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.

Education

High School Diploma -

Davenport West High School
Davenport, IA
06.2019

Skills

  • Quick learner
  • Vast experience in customer service
  • Punctual and dependable
  • Excellent written and verbal communication
  • Able to work under pressure in fast paced environments
  • Efficient time management
  • Problem solving and decision making
  • Physical stamina

References

Cally Bridge - Starbucks Store Manager

email: us1940621@starbucks.com

phone: (563)-676-9679


Louis Riley - Former Colleague

email: louisriley526@outlook.com

phone: (309)-313-4893


Timeline

Shift Supervisor

Starbucks
02.2020 - Current

Trainer

Whitey's Ice Cream
04.2016 - 02.2020

High School Diploma -

Davenport West High School

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Sarah Kakert