ESTHER M. APONTE

Qualified Claims Representative versed in investigating initial and post entitlement claims, verifying information and managing settlements for monthly/retro-active payments along with developing and processing overpayments and underpayment issues. Friendly and upbeat team player with organized and disciplined approach. Offering 36 years of public service experience. Hardworking customer service professional knowledgeable about claims processes. Proven history of best-in-class service and understanding of company protocols. Dedicated to integrity and honest work. Background includes retirement, disability, survivor and family auxiliary along with medicare claims, processing and developing in fast-paced environments. Adept at handling complicated claims from first contact through final settlement. Developing all post entitlement issues regarding claim, entitlement, payment or medicare issues. Fluent in English. Analytical problem-solver with excellent communication skills. Effective at interviewing the public, compiling records and documenting findings. Well-versed in policies, practices and standards. Detailed claims Clerk with demonstrated commitment to organization, service and professionalism. Excellent computer and communication skills with exceptional knowledge of all claims and policies. 70 Wpm type speed with 95% accuracy combined. Proficiency in Microsoft Word, detail-oriented retirement claims Specialist versed in researching and resolving complex issues on behalf of the public. Bringing 36 years of expertise in retirement and disability claims. Gifted in working with stressed, confused and upset individuals in need of benefit information and supportive guidance to navigate benefits systems. Effectively trained in diffusing irate situations with the public along with congressional issues. Effective at operating within company regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in retirement practices and standards. Enthusiastic Claims representative , eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of back office and training in stressful claimant defusing. Motivated to learn, grow and excel .. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

- MULTIPLE EMPLOYEE AWARDS FOR EXCELLANT WORK ETHICS,

- MULTIPLE CORRESPONDENCE FROM THE PUBLIC WHOM IVE ASSITED INDICATING HOW MUCH I WENT ABOVE AND BEYOND TO ASSIST THEM AND THE KINDNESS SHOWN.