Byron Dennis
Duluth,GA
Summary
Dynamic Claims Representative with extensive experience at State Farm Indemnity, adept at processing insurance claims and resolving discrepancies. Proven ability in claims investigation and customer service, enhancing client satisfaction. Recognized for exceptional negotiation skills and effective team collaboration, driving efficiency and accuracy in claims management.
Overview
37
37
years of professional experience
Work History
Claims Representative
State Farm Indemnity
Dunwoody, GA
06.1988 - 05.2023
- Processed insurance claims efficiently, ensuring adherence to company policies and industry regulations.
- Evaluated claim documentation for accuracy, identifying discrepancies and facilitating timely resolutions.
- Communicated effectively with clients to gather necessary information and address inquiries regarding claims status.
- Collaborated with team members to streamline workflows, enhancing overall departmental efficiency and service delivery.
- Utilized proprietary software systems for tracking claims and maintaining detailed records throughout the claims lifecycle.
- Trained new hires on claims processing procedures, fostering a collaborative team environment and knowledge sharing.
- At the beginning of my career I worked in the front office and settled vehicle Total Loss Claims. Because of my exceptional settlement skills I was moved to the field as a (Field Bodily Injury Adjuster), and then was elevated to a Bodily Injury Adjuster. At the end of my career I worked (Property Damage Claims).
Sales Associate
Kmart Department Store
Dover, NJ
09.1992 - 09.1994
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions efficiently using point-of-sale systems for accurate billing.
- Collaborated with team members to restock shelves and ensure inventory availability.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Participated in training new associates on store policies and procedures to ensure smooth operations.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Associate
Pathmark Supermarket
Wo, NJ
10.1988 - 04.1989
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions efficiently using point-of-sale systems for accurate billing.
- Collaborated with team members to restock shelves and ensure inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
Fidicuary Accountant
First Fidelity Bank
Newark, NJ
05.1986 - 03.1988
- Prepared financial statements and reports for management review.
- Assisted in budget preparation and forecasting processes.
- Conducted reconciliations of bank accounts to ensure accuracy.
- Analyzed financial data to identify discrepancies and resolve issues.
- Streamlined accounting procedures to improve efficiency and consistency.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Used advanced software to prepare documents, reports, and presentations.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Supported strategic decision-making by providing accurate and timely financial reports to executive management.
- Maintained integrity of general ledger and chart of accounts.
- Collected and reported monthly expense variances and explanations.
Education
Bachelor of Science - Business Management
Rutgers University, Newark Campus
Newark06-1986
High School Diploma -
Seton Hall Preparatory School
South Orange06-1983
Skills
Microsoft office
Insurance claims
Claims Investigation
Time management
Team collaboration
Data analysis
Decision-making
Interpersonal communication
Coverage assessments
Coverage determination
Accident investigations
Settlement negotiation
File management
Flexible schedule
Insurance regulations
Allocating claims
Claims processing
Customer service
Attention to detail
Active listening
Critical thinking
Teamwork and collaboration
Insurance coverage verification
Denied claims identification
Payment and investigation escalations
Organizing and prioritizing work
Document control
Policy analysis
Medical terminology
Documentation skills
Claim amount calculations
Appointment scheduling
Number-savvy
Recordkeeping organization
Teamwork
Problem-solving abilities
Reliability
Excellent communication
Adaptability and flexibility
Verbal and written communication
Relationship building
Teamwork skills
Professionalism
Timeline
Sales Associate
Kmart Department Store
09.1992 - 09.1994
Sales Associate
Pathmark Supermarket
10.1988 - 04.1989
Claims Representative
State Farm Indemnity
06.1988 - 05.2023
Fidicuary Accountant
First Fidelity Bank
05.1986 - 03.1988
Bachelor of Science - Business Management
Rutgers University, Newark Campus
High School Diploma -
Seton Hall Preparatory School