Lamar Joiner
Long Beach,CA
Summary
Experienced Manager and Administration professional, well-versed in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable data support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Claims Representative
Wal-Mart Supercenter
06.2021 - 03.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
Front End Manager
Walmart
01.2019 - 06.2021
- Extensive involvement with associate scheduling
- Regularly performed Start-of-Day and End-of-Day procedures for all store registers
- Trained multiple associates to take on future leadership positions within the company
- Used administrative software to collaborate with other department managers.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Customer Service Manager
WAL-MART
03.2016 - 09.2019
- Incorporated years of administrative experience to accomplish multiple projects, increasing sales for company overall.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Highly knowledgeable in money transfer policies and practices
- Spearheaded multiple fundraising programs with record results
Graphic Designer
Freelance
05.2014 - 02.2015
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Completed final touches for projects before rollout.
- Produced high-quality product packaging designs that successfully captured target audience attention and led to increased sales revenue.
Education
Associate Of Business Administration -
LOS ANGELES VALLEY COLLEGE
Valley Glen, CAProgram in Business Management -
Walmart Academy
Santa Clarita, CA02.2018
Skills
- Management
- Strategic Planning
- Business Management
- Bookkeeping
- Fundraising
- Problem Resolution
- Team Leader
- Administrative Experience
- Event Planning
- Accounting
- Time Management
- Customer Service
- Microsoft Office
- Front Desk
- Microsoft Word
- Office Management
Assessments
- Administrative Support, Highly Proficient, 2020-07-01
- Data Entry, Highly Proficient, 2020-07-01
- Working with MS Word Documents, Expert, 2020-07-01
- Customer Focus & Orientation, Highly Proficient, 2020-07-01
- Customer Service, Highly Proficient, 2020-07-01
- Administrative Assistant/Receptionist, Highly Proficient, 2020-07-01
- Attention to Detail, Expert, 2020-08-01
Timeline
Claims Representative
Wal-Mart Supercenter
06.2021 - 03.2023
Front End Manager
Walmart
01.2019 - 06.2021
Customer Service Manager
WAL-MART
03.2016 - 09.2019
Graphic Designer
Freelance
05.2014 - 02.2015
Associate Of Business Administration -
LOS ANGELES VALLEY COLLEGE
Program in Business Management -
Walmart Academy