Anjalissa Hughes
Macon,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Offering 7 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers.
Experienced with evaluating claims for accuracy and compliance. Utilizes strong organizational skills and attention to detail to process claims efficiently. Track record of effectively communicating with clients and stakeholders to resolve claims disputes.
Overview
13
13
years of professional experience
Work History
Claims Representative
Sedgwick
12.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Collaborated with HR teams to develop company-wide policies for managing FMLA claims effectively.
- Excellent communication skills, both verbal and written.
Lyft Driver
Lyft
Macon, GA
07.2017 - Current
- Picking up passengers and dropping them off to their destinations.
Customer Service Representative E-Commerce
Victoria's Secret
11.2021 - 02.2022
- Place orders, customer service, track packages, handle disputes, handling payments.
- Answered constant flow of customer calls with minimal wait times.
Customer Care Representative
Tmobile
Macon, GA
10.2013 - 04.2015
- Customer care, handling payments
Collections Representative
ARISE
Macon, GA
08.2012 - 03.2013
- Customer service and handling money
- Customer service computer and receptionist skills
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
Education
High School Diploma -
Lamar County Comprehensive High School
Barnesville, GA05.2009
Skills
- Call Center
- VoIP
- Microsoft Office
- Typing 40 WPM
- Customer Focus & Orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Reliability
- Tendency to be dependable and come to work
- Assesses personality traits that result in high-quality customer service
- Attention to detail
- Cashier skills
- Calculating retail transactions and knowing cash drawer policies and procedures
- Insurance claims review
- Microsoft office
Additional Information
- Authorized to work in the US for any employer
Timeline
Claims Representative
Sedgwick
12.2024 - Current
Customer Service Representative E-Commerce
Victoria's Secret
11.2021 - 02.2022
Lyft Driver
Lyft
07.2017 - Current
Customer Care Representative
Tmobile
10.2013 - 04.2015
Collections Representative
ARISE
08.2012 - 03.2013
High School Diploma -
Lamar County Comprehensive High School