Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Canty

Kansas City,MO

Summary

Seasoned Customer Service Professional who is proficient in de-escalation, training and has a proven business acumen. Authorized to work in the US for any employer

Overview

16
16
years of professional experience

Work History

Claims Representative

AssuredPartners
03.2022 - Current
  • Administers information from clients by phone, email and fax in order to process insurance claims; works with clients, adjusters, and Sales Executives on claims status, problems, and questions.

Health Plan Specialist

Medica Insurance Company
06.2021 - 03.2022
  • Interacted with members as a subject matter expert on insurance plans, claims and benefits.

Insurance Claims Representative

GEICO
03.2020 - 10.2020
  • Investigated claims, including questions of coverage, liability and damages.

Customer Service Associate Senior

FIS Global
04.2018 - 02.2020
  • Provide support in research and resolution of problems and inquiries
  • Interface with clients to determine present and future needs and discuss progress toward solutions
  • Keep abreast of new products/services and changes to existing products/services
  • Maintain comprehensive knowledge of applicable products, services, and company policies and procedures.

Claims Associate

Traders Insurance
01.2017 - 11.2017
  • Investigated claims, including questions of coverage, liability, and damages
  • Set timely, adequate reserves in compliance with the company philosophy
  • Partnered with appraisers/estimators to manage vehicle repairs
  • Provided prompt, detailed response to agents, insureds and claimants on the status of claims

Remittance Processor II

Commerce Bank
06.2016 - 12.2016
  • Handled the daily processing of remittance accounts
  • Reviewed checks for acceptable content and determine processable and non-processable items
  • Made appropriate decisions according to customer and departmental procedure and within the required timeframes to meet daily processing deadlines.

Customer Service Analyst III

NAIC - National Association of Insurance Commissioners
05.2014 - 04.2015
  • Ordered insurance publications for clients
  • Helped customers order company financials
  • Maintained customer accounts using PeopleSoft

Account Manager

Lockton Companies LLC
07.2008 - 05.2014
  • Brokered personal insurance coverage for clients
  • Generated annual personal insurance reports
  • Maintained customer accounts using agency management system

Education

Bachelor of Science - Public Relations

University of Central Missouri
Warrensburg, MO

Skills

  • CSR
  • Call Center
  • Customer Service
  • Public Relations
  • Account Management
  • Insurance Sales
  • Epic
  • TAM
  • Microsoft Office Suite
  • Problem-Solving
  • Flexible and Adaptable
  • Dependable and Responsible

Timeline

Claims Representative

AssuredPartners
03.2022 - Current

Health Plan Specialist

Medica Insurance Company
06.2021 - 03.2022

Insurance Claims Representative

GEICO
03.2020 - 10.2020

Customer Service Associate Senior

FIS Global
04.2018 - 02.2020

Claims Associate

Traders Insurance
01.2017 - 11.2017

Remittance Processor II

Commerce Bank
06.2016 - 12.2016

Customer Service Analyst III

NAIC - National Association of Insurance Commissioners
05.2014 - 04.2015

Account Manager

Lockton Companies LLC
07.2008 - 05.2014

Bachelor of Science - Public Relations

University of Central Missouri

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Paula Canty