Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Victoria Dunn

Oklahoma City

Summary

Highly motivated with over 10 years of great customer service as well as detailed custodial experience

Overview

9
9
years of professional experience
1
1
Certification

Work History

Claims Representative

MetLife
Oklahoma City, OK
02.2022 - Current

Custodian

Amazon
Oklahoma City, OK
06.2025 - 02.2026

Empty trash and waste baskets, replace liners transport general refuge regulated medical waste and recycling to central collection agency.

· Replenish supplies of paper towels, toilet paper, hand sanitizers, and soap in all areas where dispensers are located.

· Cleaning restrooms, bathrooms, showers, ensure that they are clean and will meet acceptable standards clean, disinfected, deodorize, bathrooms showers, bathtubs urinals, and toilet bowls, clean mirrors, sinks, and water fountains.

· Perform maintaining wall washing and cleaning doors, door frames, baseboards, corners, and edges, stairwells attached are accomplished by sweeping, dust mopping, damp and wet mopping, scrubbing, stripping, refinishing buffering vacuuming and extracting carpets spot cleaning areas, high and low dusting cleaning

Application assistance-Loss mitigation

Midland Mortgage
09.2024 - 07.2025
  • Performing preventative quality audits on multiple processes completed while working with borrowers on to create a plan to catch up on missed payments and maintain their homeownership.

Pre-Prep

The Children's Center
Bethany, OK
08.2020 - 11.2021

Sales Associate and Cashier

Big Lots
Oklahoma City, OK
01.2019 - 04.2020
  • Complete online orders, Provide customers on the sales floor with information and assist with finding items as well as ringing items up at the register and making sure all customers have an easy and pleasant shopping experience.

Customer Service Representative

GC Services
Oklahoma City, OK
02.2017 - 01.2018
  • Collect payments on current or past due bills, interact with customers to provide information about products or services, also being responsible for resolving overdue bills and setting up promise to pay.

Education

High School - undefined

Western Heights High School
Oklahoma City, OK
05.2015

Skills

  • Call Center
  • Customer Service
  • Customer Care
  • CSR
  • Customer Support
  • Computer skills
  • knowledge of variety of special cleaning and sanitizing solutions to remove different kinds of stains from a variety of surfaces
  • knowledge of infection control and hazardous waste procedures in addition to proper sequence of tasks to remove soiled and contaminated
  • schedule and accomplish work on your own initiative

Certification

  • Liquor license
  • Food safety — Proficient January 2022 Knowledge of proper food and equipment handling safety measures Full results: Proficient
  • Call center customer service — Proficient December 2021 Demonstrating customer service skills in a call center setting Full results: Proficient
  • Retail customer service — Proficient January 2022 Responding to customer situations in a retail setting Full results: Proficient
  • Customer focus & orientation — Proficient January 2022 Responding to customer situations with sensitivity Full results: Proficient
  • Work style: Reliability — Proficient January 2022 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Additional Information

I am a very hard and dependable worker, I like to stay busy at work even if it includes learning a new task.

Timeline

Custodian

Amazon
06.2025 - 02.2026

Application assistance-Loss mitigation

Midland Mortgage
09.2024 - 07.2025

Claims Representative

MetLife
02.2022 - Current

Pre-Prep

The Children's Center
08.2020 - 11.2021

Sales Associate and Cashier

Big Lots
01.2019 - 04.2020

Customer Service Representative

GC Services
02.2017 - 01.2018

High School - undefined

Western Heights High School
Victoria Dunn