Summary
Overview
Work History
Education
Skills
Timeline
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ALEXIS BENAVIDEZ

ALEXIS BENAVIDEZ

Las Vegas,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Claims Representative

Liberty Mutual
Henderson, USA
05.2022 - Current
  • Processed a high volume of claims efficiently while maintaining quality standards.
  • Handled customer inquiries regarding insurance policy coverage details and payment status updates.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.

Medical Representative

United Health Care
Las Vegas, USA
08.2018 - 04.2022
  • Processed referrals from primary care physicians and specialists as needed.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Assisted with scheduling diagnostic tests such as X-rays, MRIs, and CT scans when requested by physicians or nurse practitioners.
  • Entered patient demographic information into the Electronic Health Records system.

Insurance Agent

State Farm
Las Vegas, USA
06.2017 - 06.2018
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.

Bank Teller

Wells Fargo
Las Vegas, USA
07.2014 - 08.2016
  • Processed payments received from clients promptly according to established procedures.
  • Performed cash handling duties including counting currency, coins and checks.
  • Developed strong relationships with customers to ensure repeat business.
  • Balanced teller drawers regularly throughout the day according to established procedures.

Education

Bachelor of Science -

College of Southern Nevada
Las Vegas, NV
06-2029

Skills

  • Policy understanding
  • Coverage determination
  • Microsoft Office
  • Call center
  • Phone etiquette
  • Customer service best practices
  • Flexible schedule
  • Insurance regulations

Timeline

Claims Representative

Liberty Mutual
05.2022 - Current

Medical Representative

United Health Care
08.2018 - 04.2022

Insurance Agent

State Farm
06.2017 - 06.2018

Bank Teller

Wells Fargo
07.2014 - 08.2016

Bachelor of Science -

College of Southern Nevada

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