Driven professional with extensive experience as a Claims Representative at Liberty Mutual, adept in policy knowledge and interpersonal communication. Excelled in fast-paced environments, enhancing process efficiency and customer satisfaction. Demonstrated expertise in coverage determination and conflict resolution, significantly improving service delivery and operational outcomes.
Hi, I’m
Miracle Santiago
Denton,TX
Summary
Overview
5
years of professional experience
Work History
Liberty Mutual
Claims Representative
12.2018 - 07.2022
Job overview
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed in-depth understanding of insurance policies and procedures.
- Collaborated with internal departments and external vendors to resolve claims.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
AT&T
Customer Service Representative
12.2017 - 12.2020
Job overview
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Contact : supervisor: Luz Hernandez
Education
Denton High SchoolDenton, TX
Diploma
University Overview
Skills
- Flexible Schedule
- Policy Knowledge
- Interpersonal Communication
- Policy understanding
- Conflict Resolution
- Time Management
- Coverage Determination
Timeline
Claims Representative
Liberty Mutual
12.2018 - 07.2022
Customer Service Representative
AT&T
12.2017 - 12.2020
Denton High School
Diploma
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