Jacob Pettway
Fairburn,GA
Summary
Dynamic professional with proven expertise in claims processing and customer service at State Farm, adept at documentation research and settlement agreements. Excelled in fast-paced environments, demonstrating adaptability and a commitment to excellence. Skilled in both accident review and fostering positive client relationships, ensuring high levels of satisfaction and efficiency.
Friendly and outgoing Pet Sitter devoted to keeping animal environments safe, secure and clean. Background includes working in residential, business and agricultural environments to handle different animal needs. Smoothly coordinate food, medication and housekeeping schedules to maintain optimal animal health and pet owner peace of mind.
Diligent Truck Unloader with aptitude for organization and safety demonstrated across multiple years of experience in similar roles. Hardworking and energetic with skill for operating packaging and unloading machinery while promoting commitment to workplace safety.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Claims Representative
State Farm
06.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Developed in-depth understanding of insurance policies and procedures.
- Coordinated with contracting department to resolve payer issues.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Pet Sitter
Rover
01.2020 - Current
- Communicated professionally with pet owners via phone, email, and text.
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave animals proper attention to promote secure environment in owner's absence.
Unloader Associate
UPS
06.2024 - 12.2024
- Unloaded packages with care and placed in proper staging area.
- Assisted other team members in navigating large loads.
- Handled packages with care while transporting from truck to loading dock.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
Construction Worker
Advanced Floor Systems
02.2011 - 05.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Education
Bachelor of Arts - Business Administration
Point University
West Point, GA05-2016
Associate of Arts - General Studies
Roane State Community College
Harriman, TN05-2010
Skills
- Accident review
- Documentation research
- Settlement agreements
- Coverage assessments
- Schedule coordination
- Adaptability and dependability
- Flexible schedule
- Shipping and receiving procedures
- Warehouse safety
- Pallet jack operation
- Shipment preparation
Certification
- Certified Adjuster (CA)
- National Council on Strength & Fitness Certified Personal Trainer (NCSF-CPT) – National Council on Strength & Fitness.
Timeline
Claims Representative
State Farm
06.2024 - Current
Unloader Associate
UPS
06.2024 - 12.2024
Pet Sitter
Rover
01.2020 - Current
Construction Worker
Advanced Floor Systems
02.2011 - 05.2016
- Certified Adjuster (CA)
- National Council on Strength & Fitness Certified Personal Trainer (NCSF-CPT) – National Council on Strength & Fitness.
Bachelor of Arts - Business Administration
Point University
Associate of Arts - General Studies
Roane State Community College
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