Jadelia Jones
Brandon
Summary
Meeting strict deadlines and adjusting to rapidly changing conditions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Experienced in processing claims in high-volume environments. Successful at managing complete claims process with minimal direction. .
Resourceful Claims Representative known for high productivity and efficient task completion. Specialized skills include claim investigation, negotiation, and customer service. Excel in communication, empathy, and problem-solving to effectively manage claims and support policyholders. Committed to delivering accurate and timely resolutions in fast-paced environments.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Claims Representative
State Farm
Bloomington
06.2023 - Current
- Processed insurance claims by reviewing policy details and customer information.
- Communicated with clients to gather necessary documentation for claims processing.
- Analyzed claim submissions for accuracy and adherence to company guidelines.
- Educated clients about the claims process and answered their inquiries promptly.
- Coordinated with repair shops and service providers to facilitate claim resolutions.
- Documented interactions and updates in claims management software accurately.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Specimen Accessioner
LabCorp
07.2021 - 01.2024
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Troubleshot and resolved equipment and process issues.
- Analyzed results using analytical software and created reports.
- Assisted scientists by collecting and organizing laboratory data.
- Monitored and documented safety standards to verify compliance.
Billing Specialist
Teleperformance USA
10.2020 - 12.2022
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Processed and verified invoices to secure accuracy of billing information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Correctional Officer
Hardee Correctional Institution
06.2016 - 09.2020
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Completed intake paperwork, fingerprints, and searches.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Coordinated with other law enforcement personnel to exchange information.
- Interviewed inmates to obtain information and assess needs.
- Investigated and responded to incidents of inmate misconduct.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Enforced rules and regulations to maintain order among inmates.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Documented inmate behavior and activities in logbooks.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Customer Service Representative
Walmart
02.2013 - 06.2016
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Chamberlain Adult/Community Center
Tampa, FLSkills
- Specimen Handling
- Microscopic Techniques
- Advanced Excel Spreadsheet Functions
- Specimen Preparation
- Specimen Analysis
- Active Listening
- Administrative Support
- Complex Problem-Solving
- Clean Equipment
- Data Reports
- Documenting Problems
- Regulatory Standards
- Claims processing
- Customer education
- Quality assurance
- Attention to detail
- Team collaboration
- Conflict resolution
- Insurance claims review
- Accident review
- Settlement agreements
- Accident investigations
- Decision-making
- Claims investigation
- Teamwork skills
Timeline
Claims Representative
State Farm
06.2023 - Current
Specimen Accessioner
LabCorp
07.2021 - 01.2024
Billing Specialist
Teleperformance USA
10.2020 - 12.2022
Correctional Officer
Hardee Correctional Institution
06.2016 - 09.2020
Customer Service Representative
Walmart
02.2013 - 06.2016
Chamberlain Adult/Community Center