Nicoll Noriega
Hoffman Estates,IL
Summary
Detail-oriented professional with experience in customer service and patient care. Skilled in communication, organizational skills, and managing sensitive information. Committed to enhancing client experiences and ensuring safety.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Claims Customer Service Associate
Transportes Zuleta
Addison, IL
08.2025 - Current
- Assisted customers with questions and concerns regarding company services.
- Managed financial transactions, issued receipts, and maintained accurate payment records.
- Organized and maintained physical and electronic files for operational efficiency.
- Communicated with international ports in Latin America to coordinate logistics.
Caretaker
Assisting Hands
Oak Brook, IL
03.2025 - Current
- Provided compassionate care and support to clients, enhancing their daily living activities.
- Administered medication and monitored health conditions, ensuring client safety and well-being.
- Developed personalized care plans in collaboration with healthcare professionals and families.
- Assisted clients with mobility and personal hygiene, promoting dignity and independence.
- Remained alert to problems or health issues of clients and competently responded.
Military Police Officer
US Army
Chicago, IL
03.2024 - Current
- Delivered law enforcement, security, and public safety services in compliance with federal, state, and military laws.
- Assisted the public and staff with inquiries, ensuring proper release of records.
- Processed legal documents (subpoenas, expungement, background checks) and maintained accurate records.
- Validated and updated data in LEADS and other law enforcement systems.
- Collected fees, issued receipts, and reconciled daily cash transactions.
- Supported administrative hearings and safeguarded sensitive documents with strict confidentiality.
Education
Associate of Arts - Physical Sciences
William Rainey Harper College
Palatine, IL12.2026
High School Diploma -
Montini Catholic Highschool
Lombard, IL05.2024
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Patient support
- Data entry
- Hemoglobin testing
- Medical office administration
- Communication
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Customer service
- Organizational skills
- Certified in CPR/AED
- Active listening
- Conflict de-escalation
- Law enforcement
- Military personnel safety
- Physical security
- Defensive tactics
- Hazard analysis and risk control
- First aid
- Emergency response
Certification
- CPR/AED
- Non-lethal weapon certified
- Phlebotomy
- Caregiver
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Claims Customer Service Associate
Transportes Zuleta
08.2025 - Current
Caretaker
Assisting Hands
03.2025 - Current
Military Police Officer
US Army
03.2024 - Current
Associate of Arts - Physical Sciences
William Rainey Harper College
High School Diploma -
Montini Catholic Highschool