Oluwabusola Fariogun
Houston,TX
Summary
Proven Claims Customer Service Associate with a track record of enhancing the customer service process at Moreau Paris through expert claims processing and assertive compliance awareness. Excelled in high-pressure situations, significantly reducing backlogged claims and preventing fraud, showcasing exceptional teamwork and collaboration skills. Skilled in Microsoft Office and data entry, contributing to improved efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Claims Customer Service Associate
Moreau Paris
Houston, TX
01.2023 - 06.2024
- Delivered exceptional support during high-pressure situations, such as natural disasters or large-scale accidents, contributing to the company''s reputation for excellent service.
- Contributed to team success by sharing knowledge and expertise with fellow associates, fostering a positive work environment.
- Participated in ongoing training programs to stay current on best practices within the field of insurance claims management, enhancing personal expertise and overall job performance.
- Prevented potential fraudulent activities by thoroughly investigating suspicious claims and reporting findings to management.
- Assisted in reducing backlogged claims by diligently working on open cases and following up on pending tasks.
- Guided customers through complex documentation requirements, simplifying the submission process for them while increasing accuracy in record keeping.
Customer Service Representative
Boxer Property
Houston, TX
06.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Master Of Health Administration - Public Health
The University of Texas At San Antonio
San Antonio, TX05.2020
Skills
- Claims Processing
- Compliance Awareness
- Assertiveness
- Policy Interpretation
- Teamwork and Collaboration
- Microsoft Office
- Data Entry
- Claims adjustment
Timeline
Claims Customer Service Associate
Moreau Paris
01.2023 - 06.2024
Customer Service Representative
Boxer Property
06.2020 - 01.2022
Master Of Health Administration - Public Health
The University of Texas At San Antonio