Tiara James
Kingstree,South Carolina
Summary
Experienced in customer relations. Strong commitment to going above and beyond for colleagues and clients. Solid track record of delivering exceptional service and consistently exceeding expectations. Passionate about fostering positive relationships. Dedicated to providing outstanding support and ensuring customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Customer Service Associate
Blue Cross and Blue Shield
Florence SC
06.2023 - Current
- Supported team efficiency by managing high call volume and maintaining quality service standards.
- Enhanced customer satisfaction by promptly addressing and resolving claims inquiries.
- Participated in ongoing training programs to stay current on best practices within the field of insurance claims management, enhancing personal expertise and overall job performance.
- Reduced customer complaints by consistently providing prompt, accurate, and courteous service during each interaction.
- Developed strong professional relationships with clients by consistently providing reliable information and assistance throughout the entire claims process.
Customer Service Specialist
Foundever
Spartanburg, SC, US
04.2019 - 05.2023
- Executed an array of responsibilities related to customer service, operations, and administration each day.
- Achieved top performance by strategically adapting to a rapidly changing, competitive environment
- Evaluated customer data trends to formulate effective strategies for problem resolution.
- Customer inquiries were handled via phone, email, and web-based platforms
- Spoke with customers about their [Product or Service] concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales
- Quickly resolved customer issues while adhering to company policies
Home Health Aide
True Care Home Care LLC
Conway, SC, US
03.2021 - 07.2022
- Aided in the preparation of nutritious meals for clients.
- Ensured timely documentation of all medication transactions.
- Drove the client to and from doctor's appointments and other related errands
- Kept track of my clients' progress and reported any necessary changes
- Promoted a positive customer experience by maintaining cleanliness and order.
Scheduler
Heartland Dental
Effingham, IL, US
04.2022 - 06.2022
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience
- Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing
Education
High School -
Kingstree Senior High School
Kingstree, SC01.2018
Skills
- Strong interpersonal skills
- Training development aptitude
- Customer-oriented
- Good communication skills
- Consistently meets sales goals
- Multitasking
- Quick learner
- Active listening skills
- Positive and friendly
- Claims processing
- Compliance awareness
- Assertiveness
- Organization
- Client education
- Insurance terminology
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
Certification
NHA Certified Phlebotomy Tech, #N7R9F2Q4
Personal Information
Age: 25
Timeline
Claims Customer Service Associate
Blue Cross and Blue Shield
06.2023 - Current
Scheduler
Heartland Dental
04.2022 - 06.2022
Home Health Aide
True Care Home Care LLC
03.2021 - 07.2022
Customer Service Specialist
Foundever
04.2019 - 05.2023
High School -
Kingstree Senior High School