Overview
Work History
Education
Skills
Timeline
Generic

Deondria Turks

Louisville,KY

Overview

3
3
years of professional experience

Work History

Claims Representative

ADP
Louisville, KY
07.2023 - 06.2024
  • Conducted research into medical terminology related to healthcare claims processing activities.
  • Documented changes in claim statuses using specialized software systems.
  • Educated customers on their rights under state and federal regulations governing insurance policies.
  • Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.

Customer Service Agent

Blue Cross and Blue Shield
Austin, TX
02.2022 - 01.2023
  • Provided product information to customers in a timely manner.
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Updated customer records in the CRM system accurately with each interaction.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Customer Service Representative

Amberbetter health
Louisville, KY
01.2021 - 12.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Phlebotomy Technician - Phlebotomy

ATA College
Louisville, KY
02-2023

High School Diploma -

Benton High School
Benton, LA
05-2009

Medical Assistant - Medical Assisting

ATA College
Louisville, KY

Skills

  • Time Management
  • Decision-Making
  • Conflict Resolution
  • Policy Knowledge
  • Policy understanding

Timeline

Claims Representative

ADP
07.2023 - 06.2024

Customer Service Agent

Blue Cross and Blue Shield
02.2022 - 01.2023

Customer Service Representative

Amberbetter health
01.2021 - 12.2021

Phlebotomy Technician - Phlebotomy

ATA College

High School Diploma -

Benton High School

Medical Assistant - Medical Assisting

ATA College
Deondria Turks