Deondria Turks
Louisville,KY
Overview
3
3
years of professional experience
Work History
Claims Representative
ADP
Louisville, KY
07.2023 - 06.2024
- Conducted research into medical terminology related to healthcare claims processing activities.
- Documented changes in claim statuses using specialized software systems.
- Educated customers on their rights under state and federal regulations governing insurance policies.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
Customer Service Agent
Blue Cross and Blue Shield
Austin, TX
02.2022 - 01.2023
- Provided product information to customers in a timely manner.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Updated customer records in the CRM system accurately with each interaction.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Customer Service Representative
Amberbetter health
Louisville, KY
01.2021 - 12.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Phlebotomy Technician - Phlebotomy
ATA College
Louisville, KY02-2023
High School Diploma -
Benton High School
Benton, LA05-2009
Medical Assistant - Medical Assisting
ATA College
Louisville, KYSkills
- Time Management
- Decision-Making
- Conflict Resolution
- Policy Knowledge
- Policy understanding
Timeline
Claims Representative
ADP
07.2023 - 06.2024
Customer Service Agent
Blue Cross and Blue Shield
02.2022 - 01.2023
Customer Service Representative
Amberbetter health
01.2021 - 12.2021
Phlebotomy Technician - Phlebotomy
ATA College
High School Diploma -
Benton High School
Medical Assistant - Medical Assisting
ATA College