Angelina Mills
Tampa,FL
Summary
I'm a qualified and self-motivated leader with over nine years of customer service experience; I have the proven skills needed to thrive in a fast paced environment requiring accuracy in decision making. I'm a highly competent communicator, capable of developing initiatives that improve company profitability and growth. Most importantly, I possess all of the qualities required for resolving customer concerns and working toward reaching company goals.
Overview
11
11
years of professional experience
Work History
Claims Adjuster
State Farm Mutual Automobile Insurance Company
11.2022 - 08.2023
- Gather information from sources, such as police reports
- Prepare reports for use by Claims Examiners
- Investigate questionable claims
- Compile reports of investigation findings
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
Amazon Delivery Driver
Amazon
01.2022 - 11.2022
- Confirmed product routes
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained a friendly and courteous demeanor with customers
- Delivered packages to customer doorsteps and business offices.
Medical Screener
Florida Orthopedic Institute
01.2020 - 12.2021
- Check the temperatures and administer a brief verbal questionnaire to all persons entering the facility
- Maintained clean, neat and properly sterilized work area.
- Answered questions and provided appropriate assistance and communication to callers.
Cashier
Circle K
12.2016 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Kane's Furniture
04.2012 - 11.2016
- Applied Payments to customers account
- Answered and transferred incoming calls to proper department
- Performed data entry tasks
- Set delivery date appointment
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Tampa Bay Technical High School
Tampa, FL06.2011
Skills
- Customer service
- Typing
- Paying
- Microsoft office
- Call Center
- CSR
- Food Service
- Food Prep
- Delivery driver experience
- Data Entry
- Certifications and Licenses
- Claims Adjuster
- Claims Processing
- Strong Interpersonal and Communication Skills
Timeline
Claims Adjuster
State Farm Mutual Automobile Insurance Company
11.2022 - 08.2023
Amazon Delivery Driver
Amazon
01.2022 - 11.2022
Medical Screener
Florida Orthopedic Institute
01.2020 - 12.2021
Cashier
Circle K
12.2016 - 12.2019
Customer Service Representative
Kane's Furniture
04.2012 - 11.2016
High School Diploma -
Tampa Bay Technical High School
Similar Profiles
Charlie BurnsedCharlie Burnsed
Legal Secretary at State Farm Mutual Automobile Insurance CompanyLegal Secretary at State Farm Mutual Automobile Insurance Company
Channel CallandsChannel Callands
Senior Customer Service Representative at State Farm Mutual Automobile Insurance CompanySenior Customer Service Representative at State Farm Mutual Automobile Insurance Company
Rebecca GrayRebecca Gray
Claims Specialist at State Farm Mutual Automobile Insurance CompanyClaims Specialist at State Farm Mutual Automobile Insurance Company
Bryan RobinsonBryan Robinson
Claim Specialist at State Farm Mutual Automobile Insurance CompanyClaim Specialist at State Farm Mutual Automobile Insurance Company
Nicholas RhoadesNicholas Rhoades
Shift Supervisor at OG SubsShift Supervisor at OG Subs