LAKENDRA MADISON
Dallas
Summary
Motivated Claims Adjuster licensed in over 25 states while specializing in property damage, liability determination, time management and customer service. Negotiates successful resolutions of all claims with an emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Davies group
Coppell
07.2024 - 12.2024
- Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Security Officer
Allied Universal Security Services
Dallas
06.2022 - 02.2024
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Maintained accurate logs of all security related activities.
- Investigated all reported incidents of theft or vandalism on premises.
- Checked for safety hazards and took corrective action when necessary.
- Assisted with crowd control during large events held at the facility.
Tax Preparer
The Tax Helpers
Dallas
04.2016 - 06.2022
- Informing clients on the tax preparation process.
- Collecting relevant financial records, including pay stubs and income statements.
- Inputting data from financial records into tax return software or databases.
- Acting as a representative for clients with applicable agencies as required.
- Using applicable federal, state and local tax law to determine deductions and each client will pay or earn on the return.
Health Care Associate
Devoted Assistance
Mesquite
10.2011 - 03.2016
- Took care of patients regular needs including a patient's pulse, heart rate, and blood sugar level and kept daily charts of the information.
- Assisted with regular activities such as eating, taking showers, and using the restroom.
- Kept patients prepared for therapy sessions.
Process Lead
Pilgrim's Pride
Dallas
09.2009 - 08.2011
- Directed and monitored operations of assigned processes.
- Trained new team members to produce maximum quality and quantity.
- Made recommendations for workflow plans to improve production.
Education
Associates - Business Administration
Mountain View College
Dallas, TXAuto Certification
State Farm
Property Certification
State Farm
Certification
TWIA
Training
Xactimate
Skills
- Notary Public
- Time management
- Experienced customer service
- Microsoft Office
- Service Manager
- Attention to detail
- Team Building
- Investigation
- Customer service
- Claims investigation
Certification
- State Farm Auto Certification
- State Farm Property Certification
- TWIA Certification
- Xactimate Training
- Multiple Licenses
Timeline
Claims Adjuster
Davies group
07.2024 - 12.2024
Security Officer
Allied Universal Security Services
06.2022 - 02.2024
Tax Preparer
The Tax Helpers
04.2016 - 06.2022
Health Care Associate
Devoted Assistance
10.2011 - 03.2016
Process Lead
Pilgrim's Pride
09.2009 - 08.2011
Associates - Business Administration
Mountain View College
Auto Certification
State Farm
Property Certification
State Farm
Certification
TWIA
Training
Xactimate
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