Ricardo Conde
Hutto,TX
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Adjuster
State Farm
Austin, TX
04.2023 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Claims specialist
RoadVantage
07.2022 - 04.2023
- Initial point of contact for service advisors and customers in the claims department
- Gather first loss reports over the phone, via chat and email
- Document damage and loss by obtaining cost/ prices/ labor cost
- Complete initial claim reports submitted by service writers/ advisors, their representatives, or directly from contract owners to complete the adjudication process
- Provide claim information/status to existing open or pending claims and communicate updates to service advisors or customers and other stakeholders
- Assist claims examiners/ service advisors with any spanish speakers
- Deliver outstanding service to all customers and fulfill customer needs.
Senior Technician
Dell Technologies
11.2019 - 10.2021
- Initial point of contact for Dell's Enterprise customers
- Gathered customer and equipment information while maintaining a white glove customer experience
- Using own knowledge, identify in scope complexity issues to determine whether customers will be transferred to a specialist queue
- Dispatch parts and labor if required by diagnosing server logs and basic troubleshooting
- Dell Certified trainer to all new technicians
- Ability to multitask using enterprise sales tools to gather quick quotes for parts and out of warranty customers
- Assisted latin american queue by handling all overflow spanish speakers when possible.
Retention Specialist
Spectrum
12.2018 - 10.2019
- Assist existing spectrum customers with questions regarding their Internet, cable or mobile services
- Demonstrate customer service orientation, patience, telephone etiquette, great communication skills, and basic computer competencies
- Developing aggressive retention strategies based on customer feedback
- Building positive relationships with customers and business associates.
Education
Mechanical Engineering -
San Jose State University
San Jose, CA05.2015
Skills
- Microsoft Office: Excel, PowerPoint,Teams, Word, SharePoint, OneNote, Onedrive, and Outlook
- Salesforce
- Bilingual: Spanish, English
- Certified Notary Public
- Texas Insurance License
- Detail oriented, analytical mindset, communication and interpersonal skills
Certification
All Lines Adjuster License
Timeline
Claims Adjuster
State Farm
04.2023 - Current
Claims specialist
RoadVantage
07.2022 - 04.2023
Senior Technician
Dell Technologies
11.2019 - 10.2021
Retention Specialist
Spectrum
12.2018 - 10.2019
Mechanical Engineering -
San Jose State University