Christina Adame
Maxwell
Summary
Skilled claims professional with strong background in managing bodily injury claims. Adept at evaluating complex cases, negotiating settlements, and ensuring compliance with regulatory standards. Highly focused on team collaboration and adapting to changing needs. Reliable and results-driven, with expertise in customer communication, legal documentation, and conflict resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Adjuster
State Farm
01.2023 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Evaluated bodily injury claims to determine liability and coverage under applicable insurance policies.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Collaborated with medical professionals to assess injury severity and treatment costs for accurate claim resolution.
- Collaborated with legal teams to negotiate settlements and resolve disputes efficiently.
- Managed a caseload of complex litigation claims, prioritizing tasks for timely resolutions.
- Prepared detailed documentation and reports for litigation processes, ensuring compliance with regulations.
- Maintained strong relationships with clients, attorneys, and third-party vendors throughout claims lifecycle.
Case Manager
Lorenz and Lorenz Law Firm
06.2022 - 12.2022
- Assessed client needs and developed tailored service plans to enhance support effectiveness.
- Coordinated with healthcare providers to ensure seamless access to necessary resources and services.
- Monitored client progress and adjusted care plans based on evolving circumstances and feedback.
- Facilitated communication between clients and multidisciplinary teams to optimize intervention strategies.
Retention Specialist
Spectrum
12.2020 - 05.2022
- Assist existing spectrum customers with questions regarding their Internet, cable or mobile services
- Demonstrate customer service orientation, patience, telephone etiquette, great communication skills, and basic computer competencies
- Developing aggressive retention strategies based on customer feedback
- Building positive relationships with customers and business associates.
Education
High School Diploma -
Carthage High School
Carthage, NY05-2014
Skills
- Microsoft Office: Excel, PowerPoint,Teams, Word, SharePoint, OneNote, Onedrive, and Outlook
- Settlement negotiation
- Litigation management
- Medical records analysis
- Detail oriented
Certification
Property and Casualty Adjuster License
Timeline
Bodily Injury Claims Adjuster
State Farm
01.2023 - Current
Case Manager
Lorenz and Lorenz Law Firm
06.2022 - 12.2022
Retention Specialist
Spectrum
12.2020 - 05.2022
High School Diploma -
Carthage High School
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