Kimberly Manear
Columbia,SC
Summary
Proactive and goal-oriented professional with excellent time management, problem-solving skills, reliability, and adaptability. Swift learner and applier of new skills, committed to driving team success and contributing to organizational growth. Strong background in customer interactions and service solutions, skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator adaptable to changing needs, consistently focused on achieving results through efficient and empathetic service.
Overview
9
9
years of professional experience
Work History
Claim Adjuster
Progressive Insurance
10.2016 - 10.2024
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Retention Specialist
DS Services
07.2015 - 10.2016
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Built constructive customer relationships to improve loyalty and recommendations.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Evaluated current customer retention strategies and recommended improvements.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
Education
BS - Business
University of phoenix online
High School Diploma -
Lake Region High School
2002
Skills
- 20 years of exceptional Customer service
- 6-20 Adjuster All-Lines-FL, TX, LA, MN, and OK
- Research
- Interpersonal skills
- Sales
- Technical support fundamentals
- Operating Various systems
- Signing Agent
- Xactimate
- Analytical skills
- Attention to Details
- Documentation Review
- Notary Public
- Mortgage field inspector
Timeline
Claim Adjuster
Progressive Insurance
10.2016 - 10.2024
Retention Specialist
DS Services
07.2015 - 10.2016
BS - Business
University of phoenix online
High School Diploma -
Lake Region High School
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