Ashley Davis
Dallas,Texas
Summary
My goal is to obtain a Claims Adjuster role within Liberty, where I can successfully utilize my immaculate customer service, and clerical skills . To assist in all Personal line claims, Auto Claims, , as well as Business line policies. To also assist show empathy and compassion while setting expectations during the claim process. Finally, to obtain longevity and growth within the company that will develop into a leadership role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Catastrophe Claim adjuster
Liberty Mutual
08.2022 - Current
- I am responsible for claim activities which support the US Global Retail Markets Property Claims Organization
- Responsibilities include investigation, analysis and other claims handling duties for low severity property loss claims within assigned authority limits and consistent with policy and legal requirements
- Ensures the delivery of quality service to customers
- My responsibilities include: Investigates claim damages and situation using internal and external resources
- Investigation steps include speaking with the insured or other involved parties such as contractors, requesting and receiving
- A field investigation report, research on past claim activity, research on external websites for CAT event confirmation, and engaging vendors for services, material supply and/or pricing
- Determines policy coverage through analyzing investigation data and policy terms, including whether claim will be approved or denied
- Notifies insured of coverage or any issues
- Establishes reserve levels at the beginning of handling a claim and adjusts as appropriate based on investigation findings
- Handles and owns claims submitted by independent adjusters, including making coverage and reserve decisions, and reviewing work for accuracy
- Maintains accurate and current communication with insured/claimant
- Maintains accurate and current claim file documentation throughout the life cycle of claim cases
- Engages specialized departments such as Special Investigation Unit and Subrogation as appropriate
- Determines and negotiates settlement amounts for damages claimed within assigned authority limits
- Makes recommendations to management for settlement amounts outside of authority limits
- Closes claim files upon completion of final payment
- Alerts underwriting, marketing and/or risk management regarding questionable risks encountered to ensure potential hazards are clearly documented
- I participate in Field CAT unit activities as appropriate to expedite claims processing
- I participate in conducting suit committees, roundtables, arbitrations, and mediations
- I Update and maintains various systems with claims data on claim status, reserves, etc
- Once information is received by Field CAT Claims Specialists on property claims
- I Review recommendations for causation, approval / denial made by Independent Adjusters to determine whether to approve / deny the claim
- I Approves recommendations for reserve and settlement/payment schedule amounts, and performs other duties as assigned.
Auto Adjuster
Liberty Mutual
08.2021 - 08.2022
- When a claim is received, I skillfully pick up the phone and use your customer centricity and problem-solving skills to confidently assure our customers that I will guide them through the process
- I Am a Front Lines Liaison: I rise to the role of representing the Liberty brand, I believe in delivering on our promise
- I am A Reliable Teammate: Whether I work at the office or from home, I will adapt well to different environments, schedules, and the varying needs of our customers
- My responsibilities include Having An engaging, outgoing personality and passion for helping customers
- I think critically, use resources, and seek answers when needed in virtual environment
- I use my Excellent oral, written, decision-making and organizational skills
- I display Strong typing and multi-tasking capabilities in a structured paperless work environment
- I use General understanding of overall claim operations and key stakeholders
- I use my investigation and negotiating skills to ensure the customer is back in their vehicle in a timely Manner.
- Issued payouts to claimants.
Licensed Customer service rep, customer service representative
Liberty Mutual
12.2020 - 08.2021
- I Help customers in their time of need by building rapport, responding to and resolving inbound phone calls in a fast-paced call center environment
- This is done
- By identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes
- I Deliver my expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business
- I Provide counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most
- This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products &services
- I Upheld our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability
- While maintaining and track accurate data in various computer systems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Cosmetology License - Cosmetology
Blue Cliff College - Metairie
Metairie, LA05.2014
Some College (No Degree) - Business Management
University of New Orleans
New Orleans, LASkills
- Able to articulate at any level with excellent verbal and written communication skills
- Highly motivated and dedicated individual who strives to excel at any task, job, or responsibility
- Detail oriented, adaptable, reliable, self-motivated team player who thrives in a fast-paced dynamic environment
- Punctual and possess strong mathematical and computer skills
20 years of experience in customer service, inventory, cashiering, cash handling, telecommunications, and clerical/office skills
20 years of experience in customer service, inventory, cashiering, cash handling, telecommunications, and clerical/office skills
- Claims management
- Thorough claims reviews
- Claims understanding
- Claims investigation and research
Certification
Property and casualty License
All lines Claims adjuster License
Timeline
Catastrophe Claim adjuster
Liberty Mutual
08.2022 - Current
Auto Adjuster
Liberty Mutual
08.2021 - 08.2022
Licensed Customer service rep, customer service representative
Liberty Mutual
12.2020 - 08.2021
Cosmetology License - Cosmetology
Blue Cliff College - Metairie
Some College (No Degree) - Business Management
University of New Orleans