Misti Moore
Blue Ridge
Summary
To continue to grow professionally while applying my skills and experience.
Overview
2026
2026
years of professional experience
Work History
Licensed Claim Adjuster for Weather Catastrophe
State Farm
07.2023 - Current
- Intake customer details on claim from Initial Loss Reporting Group
- Research and communicate with customer about claim.
- Review policy coverage and provide information on coverage to customer.
Front Desk
Sandkop Health Group
07.2018 - 03.2023
- Company Overview: (Formerly, Baylor, Scott & White & Tenet)
- Greet, welcome and check in guests as they come and go.
- Handle queries and address complaints.
- Schedule appointments and enter new patient information.
Billing Specialist
Baylor Scott and White
04.2015 - 06.2018
- Send invoices and account updates to clients.
- Keep accurate records of client accounts and outstanding balances.
- Receive, sort, and track incoming payments.
- Validate debit accounts to ensure the credibility of payments.
- Issue receipts for received payments.
- Complete Insurance Verification
- Call Center Experience
Front Office Specialist
Dermatology Center
01.2013 - 04.2014
- Responsible for statement billing and expense control
- Provided customer service to include responding to inquiries from the patients
- Managed customer scheduling and confirmation of appointments
Stylist
Salon Zaina
04.2012 - 03.2013
Administrative Assistant
Dr. Andrea Cramer
- Performed clerical and secretarial functions of office
- Ordering and maintaining office supplies
- Answering Multi-line phone
- Filing
- Registering new patients
- Updating patient demographics
Education
Texas Insurance Adjuster License -
05.2023
Cosmetology License -
ITS Academy of Beauty
Mesquite, TX01.2012
General Studies
Richland College
Richardson, TX12.2005
High School Diploma -
Lakeview Centennial
Garland, TX05-2002
Skills
- Excellent verbal and written communication skills
- Claim investigation
- Policy evaluation
- Insurance verification
- Customer documentation
- Payment processing
- Relationship management
- Appointment scheduling
- Call center operations
- Data entry accuracy
- Effective communication
- Problem resolution
- Attention to detail
- Team collaboration
- Strong interpersonal and organizational skills
- Ability to multitask and prioritize in a high stress environment
- Extensive customer service experience
- Dependable and Trustworthy
- Works well independently or with a team
- Basic computer literacy skills
- NexGen, EPIC and eClinicalWorks
- Damage assessment
- Policy interpretation
- Customer service
- Advanced computer skills
- Interviewing techniques
Timeline
Licensed Claim Adjuster for Weather Catastrophe
State Farm
07.2023 - Current
Front Desk
Sandkop Health Group
07.2018 - 03.2023
Billing Specialist
Baylor Scott and White
04.2015 - 06.2018
Front Office Specialist
Dermatology Center
01.2013 - 04.2014
Stylist
Salon Zaina
04.2012 - 03.2013
Administrative Assistant
Dr. Andrea Cramer
Texas Insurance Adjuster License -
Cosmetology License -
ITS Academy of Beauty
General Studies
Richland College
High School Diploma -
Lakeview Centennial