Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanny Ortega

Mobile

Summary

Energetic and enthusiastic professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Catastrophe Claim Adjuster

Pilot Catastrophe
06.2024 - 11.2024
  • Initially hired as a Total Loss Adjuster
  • Transitioned to Marine Claim Adjuster, applying in-depth knowledge of maritime policies.
  • Promoted to Technical Advisor, where I implemented strategies that significantly enhanced customer service and operational efficiency.

Life Insurance Claim Adjuster

National General Insurance Company
01.2024 - 06.2024
  • Demonstrated compassion and empathy towards all beneficiaries during their time of loss.
  • Analyzed medical records, financial data, and other pertinent information to assess claim vadility.
  • Identified fraud or misrepresentation in applications by researching details of each case thoroughly.

Auto Liability Claims Adjuster

Crawford & Company
01.2023 - 12.2023
  • Conducted thorough investigations and assessments of insurance claims, ensuring accuracy and adherence to policies and procedures
  • Coordinate inspections with qualified appraisers and repair shops to assess the extent of damage and estimate repair costs

Staff Total Loss Claims Adjuster

Kemper Insurance
10.2020 - 12.2022
  • Analyze vehicle valuations, market trends, and comparable sales data to accurately determine the fair market value of total loss vehicles
  • Collaborate with salvage vendors and auction houses to ensure the timely and cost-effective disposition of total loss vehicles

Staff Worker's Compensation Claims Adjuster

Orchid Medical
04.2020 - 09.2020
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records

Education

High School Diploma -

Mater Lakes Academy
06-2016

Skills

  • Fluent in Spanish
  • Attention to Detail
  • Customer Focused
  • Decision Making
  • Analytical and Problem-Solving
  • Team Player
  • Claims Processing
  • CCC Reports
  • Advanced computer skills

Certification

620 all lines license - Florida resident

  • Alabama
  • Arkansas
  • Arizona
  • Georgia
  • Kentucky
  • Louisiana
  • Michigan
  • Minnesota
  • Mississippi
  • Montana
  • North Carolina
  • New Mexico
  • Oklahoma
  • South Carolina
  • Texas
  • Utah
  • Vermont
  • West Virginia
  • Wyoming

Timeline

Catastrophe Claim Adjuster

Pilot Catastrophe
06.2024 - 11.2024

Life Insurance Claim Adjuster

National General Insurance Company
01.2024 - 06.2024

Auto Liability Claims Adjuster

Crawford & Company
01.2023 - 12.2023

Staff Total Loss Claims Adjuster

Kemper Insurance
10.2020 - 12.2022

Staff Worker's Compensation Claims Adjuster

Orchid Medical
04.2020 - 09.2020

High School Diploma -

Mater Lakes Academy

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Stephanny Ortega