Lisa Gaines
Broken Arrow,OK
Summary
Dynamic Auto Catastrophe Claim Specialist with over 20 years at State Farm, excelling in claims processing and compliance management. Proven track record in settlement determinations and complex claims consulting, leveraging strong analytical thinking and exceptional communication skills to enhance customer satisfaction and drive efficient claim resolutions.
Dedicated claim specialist who has been deployed all over the country for 10 years inspecting and writing auto estimates for repairable or possible total losses.
Overview
24
24
years of professional experience
Work History
Auto Catastrophe Claim Specialist
State Farm
Broken Arrow, OK
02.2002 - 09.2025
State Farm Total Loss Claim Specialist
02/2002 to 06/2012
State Farm Auto Catastrophe Total Loss Claim Specialist
06/2012 to 10/2015
State Farm Deployed Auto Claim Specialist and Estimator
10/2015 to 09/2025
Education
Bachelor of Arts - Broadcast Journalism
University of Arkansas
Fayetteville, ARNo Degree - Law
Oklahoma City University
Oklahoma City, OKSkills
- Claims
- Claims processing
- Claims investigation
- Verbal communication
- Microsoft office
- Coverage assessments
- Settlement determinations
- Policy interpretation
- Compliance management
- Claims analysis
- Documentation review
- Estimate preparation
- Settlement management
- Forms validation
- Complex claims consulting
- Time management
- Decision-making
- Critical thinking
- Customer service
- Organizing and prioritizing work
- Attention to detail
- Teamwork and collaboration
- Interpersonal communication
- Problem-solving
- Multitasking Abilities
- Claims adjustment
- Insurance coverage verification
- Documentation skills
- Information verification
- Team building
- Active listening
- Claim amount calculations
- Coverage determination
- Denied claims identification
- Regulatory compliance adherence
- Written communication
- Analytical thinking
- Documentation processing
- Task prioritization
- Great mathematical skills
- Proficient in software
- Paperwork processing
- Composing business correspondence
- Policy analysis
- Data management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Teamwork skills
- Relationship building
- Computer proficiency
- Self motivation
- Interpersonal skills
- Conflict resolution
Licenses for Property Damage
Louisiana
Oklahoma (resident)
New York
Pennsylvania
Texas
Timeline
Auto Catastrophe Claim Specialist
State Farm
02.2002 - 09.2025
Bachelor of Arts - Broadcast Journalism
University of Arkansas
No Degree - Law
Oklahoma City University