Justin J. Owens
Gainesville,GA
Summary
Experienced in settlement preparation, claims processing, and appeal filing. Bring a tactful and meticulous approach to work as a Claims Specialist. Strong background in handling sensitive and confidential information. Skilled in investigating complex liability claims. Commitment to maintaining customer satisfaction and contributing to the overall success of the company drives dedication to delivering high-quality results.
Overview
5
5
years of professional experience
Work History
Weather Catastrophe Claims Specialist (multiple)
State Farm Mutual Insurance
12.2022 - 08.2024
- Inspected residential and commercial properties, both on-site and virtually, to determine extent of damage.
- Utilized Eagle View, Near Maps, Hover, and Xactimate to estimate claims.
- Assessed variances in loss claims among numerous state jurisdictions.
- Managed severe weather-related claims including hail, wind, and fire damages.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
Sales Agent
Direct Auto Insurance
12.2021 - 12.2022
- Optimized client-focused strategies by analyzing diverse requirements for effective plan development.
- Apply organization and time management skills when cording and responding to inbound, outbound and emails
- Generated new business opportunities through company leads, networking, referrals, and achieved of average of 60 calls per day
- Facilitated solutions to client questions related to insurance policies.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Insurance Sales Agent / Customer Service
Farmers Insurance
08.2021 - 12.2021
- Provided expertise in policy coverage to ensure clients chose optimal auto insurance solutions.
- Scheduled and conducted one on one with customers to going over coverage
- Ensured accurate adjustment of accounts.
- Designed coverage plans addressing diverse risks for clients.
Sales Associate
Lowes
01.2021 - 08.2021
- Assisted customers with orders providing excellent customer service
- Performed merchandise intake, proper storage, and distribution to the sales
- Inventory and stock items
Customer Service Associate
Ikea
09.2020 - 01.2021
- Cashier Provide friendly efficient an accurate checkout
- Customer service- Resolves customer concerns independently to address their concerns
- Offering and setting up additional services such as delivery, credit cards, and loading
Sales Associate
Advance Auto Parts
09.2019 - 01.2020
- Delivered expertise in parts identification.
- Implemented cost-effective solutions, reducing unnecessary expenditure.
- Transported specialized parts to various commercial repair facilities.
- Exceeded weekly sales quotas, while focusing on specialized customer needs and services
Education
High School -
Gainesville High School
Gainesville, GABachelor of Science -
Morehouse College
Atlanta, GA05.2021
Skills
- Claim assessment
- Damage inspection
- Xactimate usage
- Loss estimation
- Time management
- Claims
- Microsoft office
- Claims analysis
Extra-Curricular Activities
Achieved leadership roles with High School Marching Band and Morehouse College Morehouse Pre-Alumni Association Volunteer, Student Reading Mentor Program
Primary Phone
770-654-0194
Additional Information
All lines adjuster license
Licensed in multiple states
Timeline
Weather Catastrophe Claims Specialist (multiple)
State Farm Mutual Insurance
12.2022 - 08.2024
Sales Agent
Direct Auto Insurance
12.2021 - 12.2022
Insurance Sales Agent / Customer Service
Farmers Insurance
08.2021 - 12.2021
Sales Associate
Lowes
01.2021 - 08.2021
Customer Service Associate
Ikea
09.2020 - 01.2021
Sales Associate
Advance Auto Parts
09.2019 - 01.2020
High School -
Gainesville High School
Bachelor of Science -
Morehouse College
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