Chrystal Jones
Tucker,GA
Summary
Detail-oriented claims specialist with strong skills in investigation and reserve determination. Committed to leveraging expertise in Xactimate and claims management software to enhance processes and deliver impactful results for clients.
Overview
10
10
years of professional experience
Work History
Weather Catastrophe Claims Specialist - Deployed
State Farm
Dunwoody, Georgia
02.2025 - Current
- Conduct on-site and virtual inspections of property damage to assess repair needs and costs.
- Utilize Xactimate to generate comprehensive estimates
- Manage caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Utilize claims management software to track and update claim statuses.
Director of Talent and Training
Chick-fil-A
Decatur, GA
05.2024 - 02.2025
- Trained and mentored team members on customer service excellence.
- Developed strategies to enhance guest satisfaction and restaurant performance.
- Implemented staff scheduling to optimize labor efficiency during peak hours.
- Managed online employment application process.
Team Leader, Delivery
Chick-fil-A
Decatur, GA
03.2023 - 05.2024
- Supervised 10 drivers to ensure smooth daily operations.
- Increased evening sales by 20%.
- Processed weekly reports and analyzed data to improve performance and profitability.
- Facilitated onboarding and training.
Licensed Insurance Agent
New York Life Insurance Co
Milton, Georgia
10.2020 - 03.2023
- Developed personalized insurance plans based on client needs and preferences.
- Conducted regular follow-ups to ensure client satisfaction and policy adjustments.
- Utilized CRM software to manage client relationships and track interactions.
Audit Underwriting Service Assistant
State Farm
Dunwoody, Georgia
02.2018 - 10.2020
- Audited Worker's Comp and Contractors policies for regulatory compliance with state guidelines and classification codes.
- Mentored new employees and planned team meetings.
- Assisted underwriters with risk assessment and policy evaluation.
- Scored 90% or higher on required skills assessments.
Customer Care Center Representative
State Farm
Dunwoody, Georgia
06.2016 - 02.2018
- Served as 1st level contact for customer inquiries, billing concerns and claims.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Consistently met or exceeded scored performance metrics.
Education
Bachelor of Science - Speech Communication
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- End-to-End claims management
- Property damage assessment
- Claims estimation software
- Investigation
- Coverage assessment
- Insurance policy analysis
Timeline
Weather Catastrophe Claims Specialist - Deployed
State Farm
02.2025 - Current
Director of Talent and Training
Chick-fil-A
05.2024 - 02.2025
Team Leader, Delivery
Chick-fil-A
03.2023 - 05.2024
Licensed Insurance Agent
New York Life Insurance Co
10.2020 - 03.2023
Audit Underwriting Service Assistant
State Farm
02.2018 - 10.2020
Customer Care Center Representative
State Farm
06.2016 - 02.2018
Bachelor of Science - Speech Communication
University of Illinois At Urbana-Champaign