Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

EUGENE JONES III

ST. LOUIS,MO

Summary

Adept at policy interpretation and delivering superior customer service, I excel in assessing and processing complex claims, as evidenced by my tenure at State Farm. My expertise in claims investigation and Xactimate proficiency, coupled with effective time management, has consistently enhanced client satisfaction and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Weather Catastrophe Claims Specialist

State Farm
Bloomington, IL
12.2023 - 01.2025
  • Determined covered insurance losses by studying provisions of policies or certificates.
  • Assisted new policyholders with processing claims.
  • Assessed property damages and coordinated with repair professionals for estimates.
  • Provided exceptional customer service to maintain positive relationships with all parties.
  • Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
  • Processed payments for valid claims according to established procedures.

MATERIAL HANDLER

SENSIENT COLORS
Sauget, IL
05.2022 - 01.2023
  • Maintain forklift equipment by troubleshooting breakdowns, performing preventive maintenance, recommending repairs, and performing routine pre- and post-inspections
  • Use forklift to transport material in the warehouse that needed to be sampled
  • Sampling consisted of OSHA and sterile measures to open and retrieve portions of material to be shipped to customers
  • RDF Scanner usage to locate material in warehouse inventory

CLAIMS SPECIALIST

UNITED CASUALTY INSURANCE
St. Louis, MO
03.2021 - 05.2022
  • Handled and reviewed property claims (commercial and residential) for wind, hail, fire, water damage, and vandalism perils
  • End to end management of general liability claims according to policy coverage and state requirements
  • Managed the investigation, reporting, liability evaluation, and associated materials to accurately review claim information
  • Analyzed mitigation claim reports based on standards including correct invoicing of line items, critical review of data in the record of drying conditions, correct labor efficiency, price list variation and equipment sizing
  • Conducted thorough coverage analysis and created detailed reports for clients
  • Maintained exceptional customer service and managed communications with insured
  • Identified subrogation situations and initiated appropriate action

PROPERTY ADJUSTER

SAFETY FIRST INSURANCE
St. Louis, MO
12.2016 - 09.2018
  • Evaluated information to determine coverage and total value of claim
  • Processed property claims within designated authority
  • Determined payments and issues checks or declines payment where applicable
  • Identified subrogation claims and initiated appropriate action
  • Completed residential and commercial claims

Education

POLITICAL STUDIES/ AFRICAN AMERICAN STUDIES -

Southern Illinois University- Edwardsville
Edwardsville, IL
01.2014

ENGINEERING -

University of Missouri- Columbia
Columbia, MO
05.2011

Skills

  • Claims
  • Policy interpretation
  • Coverage assessments
  • Claims investigation
  • Estimate preparation
  • Verbal communication
  • Claims processing
  • Hail and wind claims
  • Property loss
  • Personal loss
  • ALE
  • Xactimate proficiency
  • Customer service
  • Time management

Certification

  • Independent Adjusters license (Current, All Lines)
  • Licensed in AL, AK, AZ, AR, CA, CO, CT, DE, DC and FL

Timeline

Weather Catastrophe Claims Specialist

State Farm
12.2023 - 01.2025

MATERIAL HANDLER

SENSIENT COLORS
05.2022 - 01.2023

CLAIMS SPECIALIST

UNITED CASUALTY INSURANCE
03.2021 - 05.2022

PROPERTY ADJUSTER

SAFETY FIRST INSURANCE
12.2016 - 09.2018

POLITICAL STUDIES/ AFRICAN AMERICAN STUDIES -

Southern Illinois University- Edwardsville

ENGINEERING -

University of Missouri- Columbia

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EUGENE JONES III