Devin Martin
Mooresville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Weather and Catastrophe Claims Specialist
State Farm Fire and Casualty
Remote
09.2022 - Current
- Handles claims involving both, weather-related or accidental events to a home and or commercial property
- Handles claims and tasks and interacts by phone with customers/policyholders, contractors/sub-contractors, vendors, public adjusters, government agencies, State Farm agents, and co-workers within State Farm
- Investigates, evaluates, negotiates, and concludes claims including verification of coverage, legal liability and extent of damage to property, which will require primarily contact by telephone or correspondence in writing
- Applies knowledge of state and federal laws, statutes and insurance regulations in claim handling
- Prepares and reviews property estimates, and contents estimates in loss settlements
- Reconciles submitted estimates on property damage losses and personal property losses, and issues replacement cost benefits payments.
Exterior Home Inspector
Open Door
Charlotte, NC
08.2021 - 07.2022
- Setting appointments and meeting with customers to assess residential property
- Assess the presence of conditions that may impact the value or desirability of a home
- Scoping, measuring, and estimating any repairs, defects, or defers that need to be considered during the offer price stage
- Alerting management of potential issues with a purchase and discussing in detail to assist the pricing team.
Insurance Restoration Sales Specialist
Revival Restoration
Mooresville, NC
02.2021 - 07.2021
- Conducting field inspections to properties for insurance claims
- Provide estimates/ scope of work, working with insurance carriers and homeowners to resolve damages that occurred
- Negotiate settlements with carriers, provide project managing, field support, and customer service from inception to the closing of job.
Project Manager
Urethane Systems Inc.
Largo, FL
08.2006 - 02.2021
- Overseeing and managing major commercial and residential projects
- Conduct field inspections to determine the condition of roofing systems and provide a solution
- Provide field estimations and sketch reports
- Develop successful resolutions for issues that arose during field operations
- Monitor timelines, establish order of operations and manage field schedules
- Manage project timelines and ensure team members are on the same projection and operating efficiently
- Enforce safety procedures in accordance with company policy and state law
- Ensure exceptional quality of work in accordance to building code
- Establish relationships with construction managers and contractors to align priorities, goals, and objectives
- Train new teams on specific operations and requirements for each job site
- Strive to retain clients and obtain referrals by resolving customer issues quickly and efficiently while maintaining upstanding quality.
Education
High School Diploma -
North East High School
Saint Petersburg, FL05.2006
Some College (No Degree) - General Studies
Saint Petersburg College
Saint Petersburg, FLSkills
- Exceptional customer service experience face-to-face and by telephone, with a strong emphasis on customer service recovery
- Present information in an articulate and pleasant manner
- Handling complex customer issues while maintaining a pleasant disposition at all times and reaching a resolution
- Negotiation and settlement
- Ability to absorb information and reach a confident decision with efficiency
- Strong understanding of construction principles, design, general pricing and related codes
- Tech Savvy
- 60 WPM typist
- CRM software
- Claims handling
- Hail and wind damage specialist
- Complaint resolution
- Sales expertise
- Account management
- Professional telephone demeanor
- Service standard compliance
- Policies and procedures
- Project Management
- Job inspections
- Budgeting
- Business administration
Languages
German
Limited
Certification
- 6-20 All Lines Insurance Adjuster License-W590019
- Proficient in Xactimate/Xactcontents/XactAnalysis and claimXperience.
Accomplishments
- multiple accomodations for customer service recovery and exceptional service
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Weather and Catastrophe Claims Specialist
State Farm Fire and Casualty
09.2022 - Current
Exterior Home Inspector
Open Door
08.2021 - 07.2022
Insurance Restoration Sales Specialist
Revival Restoration
02.2021 - 07.2021
Project Manager
Urethane Systems Inc.
08.2006 - 02.2021
High School Diploma -
North East High School
Some College (No Degree) - General Studies
Saint Petersburg College
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