Diamond Edwards
Redford
Summary
Compliance-driven financial professional with over 10 years of experience in customer service, financial reconciliation, and document validation. Expertise in reviewing loan accounts, interpreting contracts, and ensuring regulatory adherence. Strong analytical skills facilitate effective resolution of discrepancies and enhance communication with customers and stakeholders.
Overview
16
16
years of professional experience
Work History
Claims Specialist
USSA
San Antonio
04.2025 - Current
- Assisted customers with home and auto insurance claim status updates via phone, email, and chat
- Verified policy and claim information to ensure accurate account access
- Checked and explained claim progress (pending, approved, denied, under review)
- Updated and documented claim information in internal systems/CRM
- Escalated complex claims to adjusters when needed
- Maintained professionalism while handling high-volume customer inquiries
Senior Collector
Credit Acceptance
Southfield
09.2021 - 11.2023
- Managed high-volume inbound and outbound calls regarding auto loan accounts while maintaining strict compliance with company policies and federal regulations.
- Reviewed loan documentation, payment histories, and account records to validate information and determine appropriate account resolution strategies.
- Documented account activity accurately within internal systems to ensure compliance and audit readiness.
- Met performance metrics related to call volume, quality assurance, and regulatory standards.
- Demonstrated strong time management and productivity in a remote work environment.
Head Cashier Supervisor/Bookkeeping Associate/Administrative Manager
Lowe's Companies Inc.
Madison Heights
06.2014 - 09.2021
- Monitored new team members on POS system operation, customer service strategies, and sales goals.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Complied with all established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections, balance records, vendor payments, profit, and loss.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Met and exceeded sell goals by highlighting target merchandise with strategic promotional approaches.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Cashier/Head Cashier Supervisor
The Home Depot
Detroit
08.2010 - 06.2014
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Addressed complex customer issues to ensure satisfaction.
- Set and updated employee schedules based on expected customer needs to meet coverage demands.
- Assisted management in developing employee improvement plans to enhance team performance and efficiency.
- Trained over 30 employees on job tasks, including register use, merchandising, and customer service, fostering a knowledgeable workforce.
Education
Associates - BusinessAdministration & Management
Macomb Community College
Warren, MISkills
- Policy & Guideline Interpretation
- Claims Processing
- High-Volume Call Management
- Claim Assessment
- Documentation Review
- Claims Policy Review
- Insurance Compliance
- Risk Analysis
- Claim Reconciliation
- Claim Investigation
- QuickBooks
- Payment Processing
Timeline
Claims Specialist
USSA
04.2025 - Current
Senior Collector
Credit Acceptance
09.2021 - 11.2023
Head Cashier Supervisor/Bookkeeping Associate/Administrative Manager
Lowe's Companies Inc.
06.2014 - 09.2021
Cashier/Head Cashier Supervisor
The Home Depot
08.2010 - 06.2014
Associates - BusinessAdministration & Management
Macomb Community College