Successful at fostering collaboration and communication between employees, managers and union representatives. Builds consensus and smooth relations for efficient negotiations. Persuasive and diplomatic leader with charming and amiable nature.
Work History
Employment Development Department
Claims Specialist
2021 - 02.2024
Job overview
Reviewed data to verify the validity of claims and determine case management actions.
collected information from various third parties to determine claim acceptability.
Interviewed claimants, medical specialists, and employers to determine pertinent claim information.
Recognized by management for providing exceptional customer service.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Gathered information and statistics for economic and labor-related proposals.
Blue Shield
Appeals & Grievances Coordinator
2020 - 2021 (1 education.year_Label)
Job overview
Negotiated collective bargaining agreements on behalf of companies.
Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
Assessed risk levels associated with collective bargaining strategies.
Gathered information and statistics for economic and labor-related proposals.
Schnitzer Steel
Call Center Specialist
2016 - 2020 (4 education.years_Label)
Job overview
Completed accurate and efficient data entry and database updates to support business operations.
Documented customer correspondence in CRM to track requests, problems, and solutions.
Led team engagement to assist cross-functional departments and achieve goals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Trained newly hired top talent to fill key positions and maximize productivity.
I fielded client queries related to services and products for 80–125 customers daily.
Associate Governmental Program Analyst at Employment Development Department - UICCDAssociate Governmental Program Analyst at Employment Development Department - UICCD