Summary
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Eboney Oliver

Administrative
Sacramento,CA

Summary

Successful at fostering collaboration and communication between employees, managers and union representatives. Builds consensus and smooth relations for efficient negotiations. Persuasive and diplomatic leader with charming and amiable nature.

Work History

Employment Development Department

Claims Specialist
2021 - 02.2024

Job overview

  • Reviewed data to verify the validity of claims and determine case management actions.
  • collected information from various third parties to determine claim acceptability.
  • Interviewed claimants, medical specialists, and employers to determine pertinent claim information.
  • Recognized by management for providing exceptional customer service.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Gathered information and statistics for economic and labor-related proposals.

Blue Shield

Appeals & Grievances Coordinator
2020 - 2021 (1 education.year_Label)

Job overview

  • Negotiated collective bargaining agreements on behalf of companies.
  • Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
  • Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
  • Assessed risk levels associated with collective bargaining strategies.
  • Gathered information and statistics for economic and labor-related proposals.

Schnitzer Steel

Call Center Specialist
2016 - 2020 (4 education.years_Label)

Job overview

  • Completed accurate and efficient data entry and database updates to support business operations.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • I fielded client queries related to services and products for 80–125 customers daily.

Education

California State University - Chico
Chico, CA

Bachelor of Science from Social Sciences
12-2025

Shasta College
Redding, CA

Associate of Science from Social Sciences
11.2023

Valley High School
Sacramento, CA

High School Diploma
05.2015

Skills

  • Claims Processing
  • Account Management
  • Data Entry
  • Training and Development
  • Contract Interpretation
  • Training Leadership
  • Complaint Handling
  • Contract Negotiation
  • Policy Interpretation
  • Business Correspondence Writing

Languages

English
Native/ Bilingual

Timeline

Claims Specialist

Employment Development Department
2021 - 02.2024

Appeals & Grievances Coordinator

Blue Shield
2020 - 2021 (1 education.year_Label)

Call Center Specialist

Schnitzer Steel
2016 - 2020 (4 education.years_Label)

California State University - Chico

Bachelor of Science from Social Sciences

Shasta College

Associate of Science from Social Sciences

Valley High School

High School Diploma
Eboney OliverAdministrative