Hasina Williams
Buda
Summary
Customer-focused professional with a decade of experience in claims management and administrative operations. Recognized for implementing process improvements that streamline workflows and enhance service delivery. Strong ability to resolve complex client issues and maintain high standards of customer satisfaction.
Overview
22
22
years of professional experience
Work History
Claims Specialist
Becton Dickinson (BD)
San Antonio
11.2017 - Current
- Managed key business accounts, resolving claims, credits, and returns in a timely manner to maintain client satisfaction.
- Process RMAs, debit/credit memos, and donation or government orders in SAP.
- Deliver top-tier service by effectively handling customer inquiries and maintaining satisfaction targets.
- Collaborated with business units to enhance procedures, resulting in streamlined processes and improved service delivery.
- Acted as subject matter expert on diabetes care products, processes, and policies, providing guidance to enhance team knowledge.
Fulfillment Associate
Amazon
Schertz
06.2017 - 08.2017
- Picked, packed, and processed customer orders to ensure timely shipment and customer satisfaction.
- Verified outgoing items' quality and condition to uphold Amazon's high standards.
- Maintained inventory integrity and organized warehouse for efficient replenishment.
- Operated pallet jacks and forklifts safely to transport merchandise.
Clerk II
Caremark
San Antonio
12.2016 - 03.2017
- Processed high-volume health benefit orders, achieving accuracy and compliance with ICD-9, ICD-10, and CPT codes.
- Entered and maintained sensitive data in proprietary systems, including OE, MAR AOC, and Excel, to support data integrity.
- Exceeded accuracy and efficiency standards, enhancing overall team productivity.
PC Processor II
Nationwide Insurance
San Antonio
02.2016 - 08.2016
- Processed and distributed insurance documents for members, ensuring compliance with regulatory standards.
- Resolved data input discrepancies and coordinated with claims supervisors to meet required turnaround times.
- Communicated with agents to verify and secure missing policy details, facilitating accurate policy management.
Financial/Investment Processor
Randstad / Capital Group
San Antonio
07.2015 - 02.2016
- Processed shareholder investments accurately, ensuring compliance with company protocols.
- Verified and recorded financial data, contributing to the integrity of accounting records.
- Supported audits and reconciliations to ensure investment data accuracy.
Assistant Shift Leader / CCF Monitor
Bexar County Adult Probation
San Antonio
09.2012 - 11.2014
- Supervised staff to maintain safety and security within correctional and rehabilitation facility.
- Monitored adherence to facility rules and security protocols to uphold institutional safety standards.
- Conducted headcounts and escorted inmates while preparing detailed incident and activity reports to document facility operations.
Direct Support Professional
San Antonio State Supported Living Center
San Antonio
11.2011 - 08.2012
- Facilitated community integration and self-advocacy by implementing personalized support plans tailored to individual needs.
- Supported individuals with developmental disabilities in daily living activities, hygiene routines, and life skills development to enhance independence.
- Assisted individuals with daily living tasks and personal care needs.
- Supported residents in developing social skills and community engagement activities.
- Monitored behavioral patterns and reported changes to the care team.
Customer Service Roles
Various Roles
01.2005 - 01.2011
- Delivered customer support across retail, food service, and financial environments, enhancing customer satisfaction and loyalty.
- Provided technical assistance for Citibusiness Online and Smith Barney investment websites, resolving user issues and improving user experience.
- Managed transactions and prepared food while ensuring compliance with quality standards, contributing to operational efficiency.
Education
Bachelor of Science - Information Technology
University of Phoenix
12-2025
High School Diploma -
Skyline High School
Oakland, CASkills
- Claims & Order Processing
- Claims Management
- Claims processing
- Claims analysis
- Claims Review
- Claims Consulting
- Claims Estimation
- Allocating claims
- Documentation review
- Data Entry & Documentation Accuracy
- SAP & CRM Systems
- Salesforce
- CRM Platforms
- Power BI
- Data analysis
- Workflow optimization
- Escalation management
- Process improvement
- Healthcare Compliance
- Project management
- Cross-Functional Team Collaboration
- Team collaboration
- Customer Support & Client Relations
- Customer service
- Microsoft office
- Document control
- Claims Review
- Document control
Timeline
Claims Specialist
Becton Dickinson (BD)
11.2017 - Current
Fulfillment Associate
Amazon
06.2017 - 08.2017
Clerk II
Caremark
12.2016 - 03.2017
PC Processor II
Nationwide Insurance
02.2016 - 08.2016
Financial/Investment Processor
Randstad / Capital Group
07.2015 - 02.2016
Assistant Shift Leader / CCF Monitor
Bexar County Adult Probation
09.2012 - 11.2014
Direct Support Professional
San Antonio State Supported Living Center
11.2011 - 08.2012
Customer Service Roles
Various Roles
01.2005 - 01.2011
Bachelor of Science - Information Technology
University of Phoenix
High School Diploma -
Skyline High School