Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Makeesha Williams

Rock,TX

Summary

Knowledgeable and dedicated professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
years of professional experience

Work History

Vdart Bpm

Claims Specialist
08.2021 - 04.2023

Job overview

  • Assisted clients with completion of applications and paperwork.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Communicated with people from various cultures and backgrounds on application process.
  • Interviewed applicants and explained scope of different available benefits.
  • Conducted full claim investigations and reported updates and legal actions.
  • Followed up with customers on unresolved issues.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Verified client information by analyzing existing evidence on file.

Chewy.com

Customer Service Sales Representative
09.2019 - 08.2020

Job overview

  • Assisted with design and implementation of customer service policies to streamline and standardize procedures.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Developed, maintained and utilized diverse client base.
  • Maintained current knowledge of evolving changes in marketplace.

Coca Cola Southwest Beverages

Machine Operator
11.2017 - 02.2019

Job overview

  • Prepared reports and technical documentation of day-to-day production processes.
  • Reviewed production schedules and streamlined processes.
  • Inspected finished products for quality and adherence to customer specifications.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Adjusted machines to increase productivity for runs.
  • Loaded warehouse trailers using [Type] forklift.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Located proper slots on storage racks and set pallets in place with forklift.

Iqor

Customer Service Dispatcher
09.2016 - 11.2017

Job overview

  • Scheduled and organized delivery routes.
  • Scheduled deliveries and pickups according to customer needs.
  • Answered phone calls and responded to customer emails.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Evolution Academy
Richards, TX

High School Diploma

Skills

  • Prioritization
  • Typing Proficiency
  • Order Fulfillment
  • Multi-Line Telephone Operation
  • Microsoft Word
  • Microsoft Excel
  • Order Processing
  • Shipping and Receiving Understanding
  • Technical Support
  • Stocking and Replenishing
  • Customer Service
  • Claims Preparation

Timeline

Claims Specialist

Vdart Bpm
08.2021 - 04.2023

Customer Service Sales Representative

Chewy.com
09.2019 - 08.2020

Machine Operator

Coca Cola Southwest Beverages
11.2017 - 02.2019

Customer Service Dispatcher

Iqor
09.2016 - 11.2017

Evolution Academy

High School Diploma

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Makeesha Williams