LETRIVIA FASON
Memphis,TN
Summary
Having consistently delivered exceptional customer service, I excel at efficiently resolving complex issues. Drawing on my extensive background, I aim to provide prompt and accurate solutions, ensuring customer satisfaction and fostering positive relationships.
Overview
11
11
years of professional experience
Work History
Claims Specialist
Assurant
01.2023 - 10.2024
- Uses multiple systems for tracking, information gathering and/or trouble shooting the items raised by the client/customer
- Provides an excellent customer experience by connecting with the customer, relaying accurate and detailed information, resolving issues, and when necessary, following up in a timely manner through inbound and outbound calls regarding hazard insurance, mortgage banking, and property loss claims
Claims Benefit Specialist
Longevity Health
07.2021 - 01.2024
- Company Overview: Claims Benefit Specialist (Remote)
- Reviewed and processed insurance claims efficiently while adhering to company policies
- Analyzed medical records to determine benefit eligibility accurately
- Resolved complex claims issues by coordinating benefits and pre-authorizations effectively
- Claims Benefit Specialist (Remote)
Lead Customer Service Representative
Asi Ge Appliance
10.2019 - 07.2021
- Company Overview: Lead Customer Service Representative (Remote)
- Supervised a team of 15 representatives ensuring high-quality service delivery
- Provided training that enhanced performance leading to the achievement of service targets
- Managed escalated customer complaints with professionalism for timely resolution
- Lead Customer Service Representative (Remote)
Office Data Entry Clerk
Automotive Group LLC
09.2018 - 10.2019
- Entered data into the company database with precision maintaining data integrity
- Conducted audits regularly ensuring completeness of information
- Collaborated on task prioritization meeting all deadlines consistently
Chat Support Representative
Wayfair
02.2016 - 09.2018
- Handled incoming chats addressing order inquiries promptly enhancing customer satisfaction
- Assisted customers with order processing including cancellations and refunds seamlessly
Technical Support Representative
Oracle
01.2014 - 02.2016
- Company Overview: Technical Support Representative (Remote)
- Guided customers through troubleshooting steps restoring functionality efficiently
- Delivered technical assistance via chat and email channels improving user experience
- Technical Support Representative (Remote)
Education
Associate Of Applied Science - Radiology And Technology
Southwest Tennessee Community College
Memphis, TNSkills
- Data Entry
- Typing Speed: 59 WPM
- Claims Analysis
- Account Updating
- Technical Support
- Leadership
- Team Management
- Communication
- Interpersonal Abilities
- Conflict Resolution
- Problem-Solving
- Customer-Focused Approach
- CRM Systems
- Chat & Messaging Platforms
- Multitasking
- Prioritization
Timeline
Claims Specialist
Assurant
01.2023 - 10.2024
Claims Benefit Specialist
Longevity Health
07.2021 - 01.2024
Lead Customer Service Representative
Asi Ge Appliance
10.2019 - 07.2021
Office Data Entry Clerk
Automotive Group LLC
09.2018 - 10.2019
Chat Support Representative
Wayfair
02.2016 - 09.2018
Technical Support Representative
Oracle
01.2014 - 02.2016
Associate Of Applied Science - Radiology And Technology
Southwest Tennessee Community College
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